How to fix Galaxy Note10+ no sound issue | solutions to no audio problem

Are you experiencing no sound issue on your Galaxy Note10+? This article will help you find out the cause and fix the problem. Learn what to do below.

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How to fix Galaxy Note10+ no sound issue | solutions to no audio problem

If your Galaxy Note10+ has no sound, the first things that you must do includes checking the volume and notification settings. Make sure to press the Volume Up button when using an app. You can also check if the volume of your notifications or apps are set all the way down. To do that, follow these steps:

  1. Open Settings app.
  2. Select Sounds and vibration.
  3. Tap Sound mode.
  4. Select Sound.
  5. Go back to the previous menu.
  6. Select Volume.
  7. Ensure that all four items (Ringtone, Media, Notifications, and System) are all set to max.
  8. Check for the problem. 

Some notification sounds or ringtones are designed to be soft on the ears. Try to use loud ringtones or notification sounds to improve the situation. You can also make use of third party apps that allow you customize ringtones and notifications. One good example of such apps is Zedge.

If these basic troubleshooting steps won’t work, continue with the rest of the troubleshooting below.

Galaxy Note10+ no sound fix #1: Check for errors

If there’s an error that shows up whenever your Galaxy Note10+ experiences no sound issue, one of the first things that you should do is to find solutions online. If the error affects many users, there may be other users who posted a solution for it in the past. Do a quick search on Google about the error and see if you can find a fix.

Galaxy Note10+ no sound fix #2: Identify the app

Some audio errors may only occur when using a particular application. Try to see if that’s your case. For example, if your Galaxy Note10+ seems to be not having trouble with no sound issue most of the time and the problem only happens when you try to listen to music or watch a video, try to narrow down the possible apps that may be affected. If it points to only one app, there are a number of things that you can do to troubleshoot it directly. 

For quit the app. The first thing that you can do in this situation is to try to see whether or not the issue goes away after restarting the app. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Clear app cache. In some cases, a bad app cache, which is a collection of temporary images, videos, links, ads, etc., may cause an app to misbehave. Clearing the cache may fix problems including the one we’re dealing with right not. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Reset app. Should nothing happen after deleting the app cache, a good follow up step is to return the app to its defaults. 

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Update the app. Checking for a new version of the app in the Play Store may sometimes fix known bugs. Be sure to do this if you are positive that no sound problem only occurs on your Galaxy Note10+ when you’re using the app. To check for Play Store app updates on your Galaxy Note10+:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

Galaxy Note10+ no sound fix #3: Install update for software

Aside from checking for updates for a certain app or apps, make sure that you also update the software. For carrier-branded Galaxy Note10 devices, updating the software is as simple as tapping on the notification that shows up. You can also manually check for updates by going under Settings > Software update.

Galaxy Note10+ no sound fix #4: Perform soft reboot

If the problem has not gone away, the next good thing that you must do is to restart your Note device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ no sound fix #5: Reset app preferences

Some apps need default apps and services in order to work. If these necessary apps or services are disabled for some reason, an app that requires them to work may stop running altogether, or stop working properly. To ensure that default apps and services are enabled, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note10+ and check for the problem.

Galaxy Note10+ no sound fix #6: Clear cache partition

Android uses a system cache to load apps quickly. If your Galaxy Note10+ started showing Phone has stopped error after installing a system update or app, there may be a system cache issue. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ no sound fix #7: Check for rogue third party apps

If your Galaxy Note10+ no sound issue started after a new app has been installed, try to delete that app and see if it fixes the problem. To check if you have a third party app issue, you can also reboot your Note10+ to safe mode. In this mode, all third party apps will be suspended. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the problem is non-existent on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ no sound fix #8: Reset network settings

If the issue occurs only when using apps that require internet connection, clearing the network configuration may help. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ no sound fix #9: Restore software to defaults (Factory reset)

The final troubleshooting step that you can do in this situation is to return the software to its defaults. This is a drastic potential solution but if the reason for no sound issue on your Galaxy Note10+ is software related, this might help. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10+ no sound fix #10: Contact Samsung

If the problem returns after a factory reset, you can assume that the issue is caused by bad hardware. Visit your local Samsung store or Service Center for help.

 


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