What to do if Huawei Y9 Prime (2019) is not charging | won’t charge

One of the top contenders for the top place among mid-tier phones is the Huawei Y9 Prime (2019). Not only is this phone popular around the world but it also generally receives positive reviews from users. However, just like any phone, the Huawei Y9 Prime (2019) may encounter problems including the one we’re trying to address right now: device not charging. If your Huawei Y9 Prime (2019) won’t charge and you have no idea how to fix it, this post might help.

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What to do if Huawei Y9 Prime (2019) is not charging | won’t charge

If your Huawei Y9 Prime (2019) is not charging, follow the steps below to fix it.

Huawei Y9 Prime (2019) not charging fix #1: Verify there’s no hardware damage

Charging issues are some of the common problems in all smartphones. If your Huawei Y9 Prime is not charging for no apparent reason, you’ll need to do a set of troubleshooting steps to identify the cause. The first thing that you want to do is to check if there’s clear hardware damage to the device. If your phone was accidentally dropped or hit by a hard object, you may have a bad hardware at hand. If this is your case, you’ll need to let a professional check the device so you’ll be advised if there’s a need for repair.

Huawei Y9 Prime (2019) not charging fix #2: Charge your Huawei Y9 Prime 

At times, a phone may appear not to charge if the battery has been emptied to a certain point. If the charging indicator screen won’t appear right away after connecting the phone to a charger, make sure that you leave it charging for up to 30 minutes. While charging, you want to make sure that you don’t interrupt it. Only after 30 minutes do you want to check again if the problem is still there.

Huawei Y9 Prime (2019) not charging fix #3: Restart device

The next troubleshooting step that you want to do is to find out if your Huawei Y9 Prime (2019)  still turns on after a restart. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Huawei Y9 Prime (2019) not charging fix #4: Use another set of charging accessories

Another common cause for charging issues on many smartphones is a bad charging cable or adapter. Just like your phone, your charging cable and adapter can go bad. In case the problem lies with the charging accessories, you should consider using another set of cable and adapter for this device. If you have a friend with the same device, try to borrow his or her charging cable and adapter to charge your Huawei device for 30 minutes. This should help you determine if the current set of cable and adapter is defective or not.

Huawei Y9 Prime (2019) not charging fix #5: Inspect charging port

If your Huawei Y9 Prime is still not charging at this point, it’s important that you check if the charging port is blocked. At other times, it turns out that the problem may lie with the charging port. It is the most exposed part to elements and sometimes dirt, foreign objects, pocket lint, etc. may block the charging cable while charging. If your Huawei device has run out of battery normally but is now unable to charge due to an issue with the charging port, this may be the reason for won’t charge problem. To check the port, try using a magnifier to see more clearly inside. If you notice dirt or debris inside, make sure to remove it by using a can of compressed air. Do not stick anything inside to avoid damaging the system.

Another reason why a charging port may not work as expected is water damage. The Huawei Y9 Prime may not be rated as officially water resistant but the charging port has a certain level of keeping itself functional even when there’s presence of moisture. If you were getting a warning about liquid or moisture in the port before experiencing the problem, it’s not a bad idea to check the port again, this time for possible presence of liquid. In order to prevent damaging the device, your Huawei Y9 Prime won’t charge if it detects moisture or water in the port. Try to dry the device for a few hours by wiping it and leaving it in line temperature for a few hours. Water naturally evaporates on its own after several hours.

Huawei Y9 Prime (2019) not charging fix #6: Create a backup

In case the screen is the only problem, there may still be a chance that you can transfer your data to a computer before sending it in. Creating a backup in Android normally needs a good working screen to allow a user to unlock the device and navigate the software. We’re not very optimistic on this one but you should at least give it a try.

Make sure to connect your Huawei Y9 Prime to your computer using a known working USB cable. Then, once you’ve done, check the computer to see if it detects your Huawei Y9 Prime your phone must be powered on in order to be detected. If a computer detects it, then try to unlock the screen (if possible) and go back to your computer. If its file browser can access the contents of your device, copy everything you want saved.

For data security purposes, an Android device must give permission to a computer before file transfer can occur. This means that you must unlock the screen and confirm a data transfer request from the computer. Obviously, you can’t do any of these if the screen is broken. If the phone has a screen lock, you must unlock it first so a broken screen means you won’t be able to do it. Needless to say, creating a backup is impossible if the screen is not working.  Forget about creating a backup if you’re in this situation.

A lot of Android users hope that there’s a way to mirror their screen to a monitor or computer to navigate the software. Unfortunately, this is not possible on Android if the screen is broken in the first place. The screen assembly is both a screen and a way to access the software so two of its major parts include a monitor and digitizer. The former displays the images while the latter is a sensor that takes finger touches and converts them into signals. Even if the monitor is working, you will still be unable to unlock the screen if the digitizer is broken.

Huawei Y9 Prime (2019) not charging fix #7: Boot to Safe Mode

If your Huawei Y9 Prime (2019) is still not charging and it happens after installing a new app, you can assume that that app might be to blame. Try to delete the app and see if your phone starts charging again. 

If you can’t recall which of your apps may be the cause, you can restart your Huawei Y9 Prime (2019) to safe mode. In safe mode, no third party app should be able to run. So, if the device starts charging on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei Y9 Prime (2019)  is still problematic, repeat steps 1-4.

Huawei Y9 Prime (2019) not charging fix #8: Factory reset

If your device is not charging at all at this stage, you must do a more drastic solution called factory reset. Doing this reset will return the software of your device to defaults, erasing apps and personal data in the process. Be sure to create a backup first to avoid losing your photos, videos, documents, etc.

There are two methods to perform a factory reset on your Huawei Y9 Prime (2019). You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei Y9 Prime (2019) via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei Y9 Prime (2019)  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei Y9 Prime (2019) via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei Y9 Prime (2019) via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei Y9 Prime (2019) via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei Y9 Prime (2019) via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

Huawei Y9 Prime (2019) not charging fix #9: Repair

You should get help from Huawei if a factory reset won’t fix your problem. In this situation, you can assume that there may be a deeper reason for your issue. It may be bad hardware or there’s a deeper software error that prevents the system from recognizing the charger.

 


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