Samsung Galaxy A50 keeps showing the ‘Messages keeps stopping’ error

The Samsung Galaxy A50 is a good phone and has the feel of the Galaxy S10e. It’s also fast and responsive as it runs on Android 9 and Samsung’s One UI. However, just like any other smartphones, it’s not perfect and at some point, you may be able to encounter hiccups here and there. In fact, some of our readers already reported of the error that goes ‘Messages keeps stopping’ and according to them, it occurs when they open the Messages app. 

In this post, I will walk you through in troubleshooting your Galaxy A50 that shows the ‘Messages keeps stopping’ error. We will try to consider all possibilities and then we’ll rule them out one by one until we know what the culprit is and hopefully be able to fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as we may be able to help you with your problem. 

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy A50 with ‘Messages keeps stopping’ error

App issues aren’t really that serious and for this specific issue, you may only need to do a couple of procedures to make the app work perfectly again. That said, here are the things you need to do to get rid of the ‘Messages keeps stopping’ error…

First solution: Perform the forced restart on your device

It must be the very first thing that you need to do, especially if it’s the first time that you encountered this problem. It could be just a pretty minor firmware issue that can be fixed by this procedure. The forced restart is a simulated battery removal that will help refresh your phone’s memory and reload its services. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.

Once the phone has finished rebooting, try to launch the app and see if the ‘Messages keeps stopping’ error still shows up. If it does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 WiFi Connection Keeps Dropping. Here’s the fix.

Second solution: Run your phone in safe mode

The purpose of this solution is to isolate the problem. This will tell you immediately if the cause of the issue is a third-party app because you should be able to use the app in safe mode without getting the ‘Messages keeps stopping’ error. In doing this, you’re actually disabling all downloaded apps. So, fi the problem is fixed while in this mode, it means one of the apps you installed is causing the problem. This is how you restart your phone in safe mode: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Assuming that the error doesn’t pop up while you’re in safe mode, here’s what you should do next: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the phone starts to show the ‘Messages keeps stopping’ error. 
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if the error still shows even if all third-party apps are disabled, then move on to the next solution. 

ALSO READ: How To Fix Samsung Galaxy A50 Won’t Connect To Wi-Fi Issue

Third solution: Clear the cache and data of Messages app

Doing this will reset Messages back to its default configuration as well as replace its cache and data files. If this is a problem with the app, then this procedure will fix it. Here’s how you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Messages. 
  5. Tap Storage. 
  6. Touch Clear cache. 
  7. Touch Clear data and then tap OK to confirm. 

After this and the ‘Messages keeps stopping’ error still shows when you open the app, then move on to the next solution. 

Fourth solution: Master reset your phone

After doing all the procedures and the ‘Messages keeps stopping’ error still shows up, the next thing you have to do is to reset your phone. Messages is embedded in the firmware being a pre-installed app. Since all other solutions didn’t work, it’s a possible firmware issue and as long as the firmware has not been modified, you should be able to fix this.

Before the reset, create a copy of your important files and data. After the backup, remove your google and samsung accounts so that you won’t be locked out. When ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A50 that shows the ‘Messages keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: How to fix Samsung Galaxy A50 that keeps rebooting by itself

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