Samsung Galaxy A10 disconnects from WiFi network. Here’s the fix.

When a smartphone like the Samsung Galaxy A10 disconnects from WiFi network without apparent reason or cause, the problem could be minor and it doesn’t necessarily mean it’s with your phone. It could be an issue with your network device or just a temporary glitch with the network itself. Things like this occur from time to time and they can be fixed by doing very basic procedures. However, it is also possible that the problem is with the firmware of your device. That’s one of the reasons why you need to do some basic troubleshooting procedures. 

In this post, I will guide you in troubleshooting  your Galaxy A10 that disconnects from WiFi. We will try to look into all possibilities and rule them out one after another until we can determine what the problem really is and hopefully fix it. So, if you’re one of the owners of this phone and are currently being bugged down by a similar problem, continue reading as this article may be able to help you one way or another. 

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Troubleshooting a Galaxy A10 that disconnects from WiFi network

When troubleshooting a smartphone with network-related issues, you need to be very thorough to be able to fix the problem accurately as well as careful so as not to lose some of your important files and data. With that being said, here’s what you need to do: 

First solution: Perform the Forced Restart

The first thing that you have to do when troubleshooting a problem like this, especially if it’s the first time you encountered it, is the forced restart. It is a simulated battery removal that may fix minor issues no matter what their nature is. This procedure will refresh the phone’s memory and reload all its apps and services and has been proven effective against this issue. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.

After the phone has finished rebooting, try to see if it still disconnects from WiFi and if it does, then move on to the next solution. 

ALSO READ: How to fix a Samsung Galaxy A10 that keeps freezing

Second solution: Run your phone in safe mode

I have personally encountered this problem in the past and few of those cases were caused by some apps. It is possible here that’s why it’s important that you do this procedure before you proceed. What it does is temporarily disable all third-party applications. If the problem does not occur while in safe mode, then it means that there is a third-party application that’s causing the problem, and that makes it a lot easier to fix. But first, here’s how you restart your phone in safe mode: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Assuming that the problem is fixed while in this mode, here’s what you should do next: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed around the time when the phone started to disconnect from WiFi. 
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if the phone still disconnects from WiFi even in safe mode, then move on to the next solution. 

ALSO READ: Samsung Galaxy A10 Reset Guide: Different types of reset you can do

Third solution: Power-cycle your network devices

It is also possible that your network devices fail from time to time and that could be the reason why the phone disconnects from the network. To rule out this possibility, try to refresh the connection by restarting your router or modem. 

  1. Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit. 
  2. Leave it without power for a minute or two. 
  3. After that, plug it back into the wall outlet or reconnect the cord.
  4. Wait for the device to become online and then let your phone reconnect to it. 

After this, try to see if your Galaxy A10 still disconnects from WiFi network and move on to the next solution if it does. 

Fourth solution: Reset network settings on your phone

The previous procedure will refresh the network from the router side but this procedure will refresh the connection from your phone. What it actually does is delete the existing connection and reset all network services. When it comes to network-related problems, this procedure has also been proven effective. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset network settings. 
  6. Tap Reset settings. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After doing this, enable WiFi on your Galaxy A10 and let it reconnect to the network. Continue your observation to know if the phone still disconnects from WiFi because if it does, then move on to the next solution. 

Fifth solution: Delete the old system cache

At this point, it’s best to troubleshoot the firmware and the first thing you have to do is make sure that this problem isn’t due to a corrupt system cache. Delete the old cache so that it will be replaced with a new one and you can do so by wiping the cache partition by running your phone in recovery mode. Here’s how: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A10 logo shows, release all three keys.
  4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If your phone still disconnects from WiFi after all this, then move on to the next solution. 

ALSO READ: Samsung Galaxy A10 has become so slow and sluggish. Here’s the fix.

Sixth solution: Backup your files and reset your phone

As long as the firmware is still stock or has not been modified in any way, you should be able to fix this problem by doing a reset. However, before you actually do that, make sure to create a copy of your important files and data, especially the ones that are saved in your phone’s internal storage as they will be deleted. After the backup, remove your Google and Samsung accounts so that you won’t be locked out after the reset. Once ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A10 logo shows, release all three keys.
  4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A10 that disconnects from WiFi network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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