Samsung Galaxy A10 disconnects from WiFi network. Here’s the fix.

Some owners of the Samsung Galaxy A10 have been complaining about network issues with their device. According to one of our readers, his unit disconnects from WiFi every now and then. It’s random, so he doesn’t know when it occurs. But according to him, the problem occurs 5 to 10 times a day, at least, that’s what he’d observed with his device. It could be more. The thing is, this problem could be a sign of a minor firmware issue, and it could also be a problem with the network itself. 

As an owner, you should do some basic troubleshooting to determine what the problem is. That way, you can formulate a solution that will help you in fixing it. So, in this post, I will walk you through in troubleshooting your Galaxy A10 that disconnects from WiFi network. We will try to consider every possibility and rule them out one by one until we can fix the problem. If you’re one of the owners that’s bugged by this kind of problem, continue reading as this article may be able to help you one way or the other. 


Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Ho to troubleshoot Galaxy A10 that disconnects from WiFi network randomly

When you’re troubleshooting a device that keeps on disconnecting from the network, you have to be very thorough so that you won’t end up losing some of your important files and data. Here’s what you need to do…

First solution: Do the forced restart

As I said earlier, this could be just a minor problem with the firmware and the first thing that you have to do is to perform the forced restart. It’s a simulated battery removal that will refresh your phone’s memory as well as load all apps and services. If this is just a minor issue with the firmware or a glitch, this could fix the problem. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.

Once the phone has rebooted successfully, try to see if it still disconnects from WiFi. so, basically, continue using the phone like you always do to know this. If the problem persists, then move on to the next solution. 

ALSO READ: Samsung Galaxy A10 won’t connect to WiFi. Here’s the fix.

Second solution: Reset network settings

There are times when some services used by the phone’s radios crash or the existing connection got corrupted. When any of these happens, you can always expect to experience network-related problems including constant disconnection from the network. Sometimes deleting the connection may fix the problem but the best way to address it is to reset the network settings. This will delete all connections as well as refresh the services that may have crashed. It’s been proven to fix network-related problems and here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset network settings. 
  6. Tap Reset settings. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

Once the phone has finished the reboot, enable WiFi and then allow it to reconnect to the network. Try to see if the device still disconnects from WiFi network after this because if it does, then move on to the next solution. 

ALSO READ: How to fix Samsung Galaxy A10 that won’t turn on

Third solution: Restart your network devices

Aside from issues with your phone, it’s also possible that the cause of this problem is your network devices. It could be that your modem or router is defective or you just need to refresh its memory. A simple reboot may fix this problem, so here’s what you have to do: 

  1. Unplug your modem or router from the wall outlet, or simply disconnect the power cord from the device. 
  2. Leave the device without power for a minute or two. 
  3. After which, plug it back into the wall outlet or reconnect to power cord. 
  4. Wait for your router to broadcast the signal and allow your phone to reconnect to it. 

After doing this and your phone still disconnects from WiFi, then move on to the next procedure.

Fourth solution: Delete the system cache

When the system cache gets corrupted or already obsolete, performance issues may occur and this also may result to network issues. Try deleting the old cache so that a new one will be created. You can do so by wiping off the contents of the cache partition. Don’t worry, none of your files and data will be deleted if you did this: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A10 logo shows, release all three keys.
  4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

When the phone has finished the reboot, try to see if your phone still disconnects from WiFi or if it is fixed. If the problem persists, then move on to the next solution. 

ALSO READ: Samsung Galaxy A10 shows ‘Facebook keeps stopping’ error

Fifth solution: Backup your files and reset your phone

If the problem isn’t with your network devices and that the firmware hasn’t been modified in any way, then a reset will be able to fix this problem. You just have to create a backup of your important files as they will be deleted. After which, remove your google account so that you won’t be locked out and once everything is in order, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A10 logo shows, release all three keys.
  4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A10 that disconnects from WiFi network randomly. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter. You may also visit our Youtube channel as we publish helpful videos every week.