Motorola Moto G7 Reset Guides: How to hard reset your Moto G7

When you encounter issues with your new Motorola Moto G7 and you think it’s a firmware or software-related problem but you don’t know where to look, you can always reset your device to bring it back to its factory default settings. Most of the time, a reset will fix any firmware issue no matter how it started or what caused it. That’s why it’s very important that you knew how to perform a reset on your Moto G7 because you don’t know when a problem would occur. 


In this post, I will show you a couple of ways on how to reset your Motorola Moto G7. I will also explain when to use each of them so that you won’t be confused. If you’re one of the owners of this device and are still learning about its functions and other processes, this post may be able to help. So continue reading. 

For those who are looking for a solution to a problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to perform a Factory Reset on Moto G7

A factory reset is the most commonly used type of reset and it’s basically pretty easy to do. However, you need your phone to be able to boot properly because you need to access Settings to do this. 

Also, all your files and data that are stored in your device’s internal memory will be deleted, so make sure to create a backup before you reset your device. Once everything is in order, follow these steps to factory reset your Moto G7: 

  1. From the Home screen, swipe up to pull the app drawer up. 
  2. Find Settings and then tap on it. 
  3. Scroll all the way down to find System and then tap on it. 
  4. Touch Advanced. 
  5. Tap Reset options. 
  6. Now, tap Erase all data (factory reset). 
  7. Touch the RESET PHONE button at the bottom of the screen. 
  8. And finally, tap ERASE EVERYTHING. 
  9. Your Moto G7 will erase all information, reboot, and turn on like the first time you used it.

After this, you need to set it up as a new device or you may retrieve your data associated with your Google account. 

How to perform a Master Reset on Moto G7

A master reset is actually just like a factory reset, only that it’s done differently. You can use this when your phone is working properly but it will become pretty useful if your phone can no longer boot up successfully. Whether you use this method or the first one,  you will always get the same results and all your files and data will be deleted as well. So, if possible, create a backup of your important files and data as you may not be able to retrieve them after the reset. 

Before the actual reset, make sure to remove your Google account so that you won’t be locked out of your device after the reset. Here’s how you do it: 

  1. From the Home screen, swipe up to pull the app drawer up. 
  2. Find Settings and then tap on it. 
  3. Scroll down to find Accounts and then tap on it.
  4. Tap your account. 
  5. Touch REMOVE ACCOUNT and there will be a dialog box that will pop up. Touch REMOVE ACCOUNT to confirm.  

After removing your Google account, follow these steps to perform the Master Reset: 

  1. Power your Moto G7 off. 
  2. Press and hold the Power key and the Volume down button for 3 seconds, or until you’re on a screen with a broken Android robot. 
  3. Use the Volume Down or Up button to scroll RECOVERY MODE, and then press the power key to select it. 
  4. The screen will turn blue with Motorola logo on it and brings you to another black screen with broken Android with exclamation point. 
  5. Hold the Power button and press Volume up, and then release both buttons.
  6. Use the Volume Down button to highlight ‘Wipe data/factory reset’ and then press the power key to select it. 
  7. Press the Volume Down button once to highlight ‘Yes’ and press the power key to select it. 
  8. Highlight Userdata + personalized content using the volume down button, and then press the power key to select it. 
  9. The reset will commence and once it’s finished, highlight Reboot system now and press the power key. 
  10. Wait for your phone to finish rebooting and then set up your phone as a new device. 

And that’s pretty much it! I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post with your friends or people who may also have similar problems. Thanks for reading!

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