Instagram keeps stopping on Samsung Galaxy A20. Here’s the fix.

Instagram is one of the most used applications today and while it’s well-maintained, there are always times when problems occur. Some owners of the Samsung Galaxy A20 have reported getting the error ‘Instagram keeps stopping,’ which prevented them from using the app and all its services. The error literally means that the app has stopped or keeps on crashing. It could be an issue with the app or a sign of a firmware problem. The only way to know what the real deal is to perform some basic troubleshooting procedures. 

In this post, I will walk you through in troubleshooting your Galaxy A20 with ‘Instagram keeps stopping’ error. We will try to troubleshoot the app first and then move on to troubleshoot the firmware if the problem continues. Let’s rule out one possibility after another until we can determine what the problem is and hopefully fix it. So, if you’re one of the owners of this phone and are currently dealing with this issue, continue reading as this article may be able to help you. 

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire

Troubleshooting Galaxy A20 with ‘Instagram keeps stopping’ error

Most of the time, this problem is a minor one and concerns only the app that’s in the error message. But as I said earlier, there’s always a possibility that it’s just a result of a more serious firmware issue, especially if there are others that also crash when opened. Now, here’s what you need to do if you have this problem…

First solution: Force restart your phone

When troubleshooting a phone with a possible firmware issue, you must always start by doing the Forced Restart. It’s a simulated battery removal that will refresh your phone’s memory as well as reload all apps and services. If this is just due to a minor firmware issue or glitch, then this procedure will definitely fix it. Here’s how you do it: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

Once the phone has finished rebooting, open the app to see if the ‘Instagram keeps stopping’ error still pops up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A20 runs slow with ‘Settings keeps stopping’ error

Second solution: Reset Instagram

When it comes to apps, a reset means to clear its cache and data. An app cache helps make the app run smoothly while the data files contain the user’s preferences and settings. Deleting these files will often result in a resolution of the problem. If this is just an issue with the app, then this procedure will fix it. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Instagram. 
  5. Tap Storage. 
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm. 

After this, it’s best to reboot your phone to release some RAM and refresh it. After which, launch the app to see if the ‘Instagram keeps stopping’ error still shows up. 

Third solution: Uninstall Instagram and reinstall it

After doing the first two procedures and the app still keeps on crashing, the next thing you have to do is to completely remove it from your device to also remove all its associations with other apps and the firmware. After which, reinstall it so that you can be sure you’re using the most recent version. Here’s how you do those things: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Instagram. 
  5. Tap Storage. 
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall. 
  8. Confirm that you want to remove the app from your phone. 
  9. After the reboot, launch the Play Store. 
  10. Search for ‘instagram’ and then tap Instagram.
  11. Touch Install to begin the installation. 
  12. Once the installation is finished, tap Open to launch the app. 

If the ‘Instagram keeps stopping’ error still shows up, then move on to the next solution. 

ALSO READ: Samsung Galaxy A20 keeps rebooting. Here’s how to fix it.

Fourth solution: Reset your phone

If for some reason Instagram continues to crash even after doing the first 3 procedures, then it’s very much possible that there’s an issue with the firmware and the app crash is just one of the symptoms. Therefore, a master reset will be necessary. However, before you actually reset your phone, make sure to create a copy of your important files and data as they will be deleted during the process. After that, remove your Google and Samsung accounts so that you won’t be locked out, and then follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

A reset will surely fix an issue like this but we don’t suggest it immediately without exhausting all possible solutions. 

I hope that we’ve been able to help you fix your Galaxy A20 with ‘Instagram keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: Samsung Galaxy A20 keeps showing ‘Instagram keeps stopping’ error

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