How To Fix The Vivo Y89 Facebook Keeps Crashing Issue

The #Vivo #Y89 is a mid-range Android smartphone model which was first released in January 2019. It has a solid build quality with a 6.26 inch IPS LCD screen having a resolution of 1080 x 2280 pixels. It sports a dual rear camera system and a single 16MP selfie camera on the front. Under the hood, you will find the Snapdragon 626 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Vivo Y89 Facebook keeps crashing issue.

If you own a Vivo Y89 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Vivo Y89 Facebook Keeps Crashing Issue

Before performing any of the recommended troubleshooting steps for this particular device it’s best to make sure that the phone running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Most of the cases that involve an app crashing is usually caused by a software glitch which is why we will be concentrating our troubleshooting steps on the software side of the phone.

Perform a soft reset

Your phone will usually store the most commonly used data to speed up its performance. This temporary data however has the tendency of getting corrupted which can lead to this issue. If this is what’s causing the problem then you will have to restart the phone as this will remove the temporary data from the device. 

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Vivo Y89 Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app usually stores the most commonly used data allowing it to perform better by making the app run smoothly. There’s a possibility that this cached data stored by the app has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Go to the Settings menu>tap on the Apps option.
  • You will see the list of all the apps on your device. Tap on the Facebook app.
  • Once you open the app information you will see an option of CLEAR CACHE and CLEAR DATA. Tap on both choices.

Check if the Vivo Y89 Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. Take note that you can only do this if the app does not come pre-installed on your phone. This new version might just fix the issue that you are experiencing with your device right now.

  • Select the Settings app from your app drawer or home screen.
  • Tap Apps & Notifications, then hit See all apps.
  • Scroll down the list until you find the app you want to remove and tap it.
  • Select Uninstall.

Once the app has been uninstalled open the Google Play Store then search for Facebook and install it in your phone.

Check if the Vivo Y89 Facebook keeps crashing issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the Wipe cache option then the power key to select it
  • Use the volume keys to go to “reboot system now” and press the power key.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Vivo Y89 Facebook keeps crashing issue then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Press and hold the Volume Down + Power key together for a short while.
  • Release all buttons when Fastboot Mode appears.
  • In this mode select “Recovery”. Use Volume Down to navigate and the Power key to confirm that.
  • Press the volume key to highlight the “wipe data / factory reset” and press the power button to enter. A screen with many NOs and a YES will appear, with the volume keys again go to the YES and press with the power key.
  • Use the volume keys to go to “reboot system now” and press the power key.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account or use your phone browser.

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