How To Fix The Samsung Galaxy A6s Can’t Send Text Messages Issue

The #Samsung #Galaxy #A6s is a mid-range Android smartphone model which was released in the market last November 2018. It has a good build quality with a 6 inch PLS TFT screen having a resolution of 1080 x 2160 pixels. It sports a dual rear camera system and a single 12MP selfie camera on the front. Under the hood, you will find the Snapdragon 660 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy A6s can’t send text messages issue.

If you own a Samsung Galaxy A6s or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Samsung Galaxy A6s Can’t Send Text Messages Issue

It’s always a good idea to make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps below. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Make sure you are in an area with a good network signal

If you are in an area that does not have any network signal then you won’t be able to send or receive a text message. You should make sure that your phone is getting a network signal. To verify if this is a coverage related issue you can check if other devices under the same network are also having the same problem in your immediate vicinity. 

Perform a soft reset

Your device will usually store temporary data to help it run better. This data however has the tendency of becoming corrupted which in turn can cause issues to occur on the phone. If this is what’s causing the problem you will need to refresh your phone software. This can be done by restarting the phone which should eliminate any corrupt temporary data in the device. This step will also reset the phone connection to the network which is needed in this case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Samsung Galaxy A6s can’t send text messages issue still occurs.

Check your SIM card

You should eliminate the possibility of the problem being caused by the SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs. 

You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

If this is an account related problem ( example if you don’t have any credits ) then you should contact your carrier regarding this matter.

Clear the cache and data of the messaging app

Sometimes the data stored in the messaging app can get corrupted and can cause messaging issues. To make sure that this isn’t what’s causing the problem you will have to clear the cache and data of the messaging app.

  • From the Home screen, slide down the notification panel.
  • Tap the ‘gear icon’ to open Settings.
  • On the settings menu, tap Apps.
  • You will see the list of apps installed on your device.
  • Choose the Messaging app.
  • Tap Storage.
  • Tap ‘clear data’.
  • Tap ‘OK’ to confirm.
  • Then, go back to the home screen.

Check if the Samsung Galaxy A6s can’t send text messages issue still occurs.

Check if the problem occurs in Safe Mode

Sometimes an app you downloaded from the Google Play Store can cause this problem. To check if this is what’s causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If you are able to send and receive a text message in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Reset the network settings

There are instances when the problem is caused by a wrong network settings on your phone. To eliminate this possibility you should reset your phone network setting.

When you reset your phone network settings the following will apply:

  • Allows background data sync.
  • Clears mobile data limits.
  • Deletes all Wi-Fi SSIDs or wifi names.
  • Disconnects all tethered interfaces.
  • Forgets paired devices.
  • Removes all app data restrictions.
  • Sets network selection mode to automatic.
  • Sets preferred mobile network type to the best available.
  • Turns off Airplane mode.
  • Turns off Bluetooth.
  • Turns off data roaming.
  • Turns off mobile hotspot.
  • Turns off VPN.
  • Turns on mobile data.
  • Turns on Wi-Fi.

You can do the reset by following the steps listed below:

  • On the Home screen, tap Apps icon.
  • Open Settings app.
  • Tap General management.
  • Tap Reset.
  • Tap Reset network settings.
  • Tap Reset settings to confirm.

Check if the Samsung Galaxy A6s can’t send text messages issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the Samsung Galaxy A6s can’t send text messages issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • With no apps installed in the phone, try to check if the issue still occurs.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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