How To Fix The LG V35 ThinQ Facebook Keeps Crashing Issue

The #LG #V35 #ThinQ is one of the latest premium Android devices to hit the market last June 2018. It has a solid build quality that makes use of an Aluminum body which is IP68 certified and MIL-STD-810G compliant. This phone uses a 6 inch P-OLED screen having a resolution of 1440 x 2880 pixels that’s protected by Corning Gorilla Glass 5. It sports a dual rear camera system and a single 8MP selfie camera at the front. Under the hood, you will find the Snapdragon 845 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V35 ThinQ Facebook keeps crashing issue.

If you own an LG V35 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The LG V35 ThinQ Facebook Keeps Crashing Issue

Facebook is the leading social media network in the world with an estimated monthly active users of more than 2.3 billion as of December 2018. Anyone can access their accounts using any computing device but the most convenient way is by using an app on your phone. Although the app itself is quite stable there are instances when it will keep on crashing. If your phone has this issue then you should follow the troubleshooting steps listed below to fix the problem.

Update your phone software

The first thing that you should do in this case is to make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Once your phone has the latest software version installed try to check if the issue still occurs.

Perform a soft reset

Your phone will usually store the most commonly used data to improve its performance. This data however can get corrupted and cause issues on the device. To fix this you will need to restart your phone as this will usually eliminate any temporary corrupt data from the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the LG V35 ThinQ Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app will store data that is constantly being used in order to provide a smooth experience. There’s a possibility that this cached data has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap App info.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app, then Storage.
  • Tap Clear cache or Clear Data then YES

Check if the LG V35 ThinQ Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might fix the issue that you are experiencing with your device right now as it will usually be an improved version.

To uninstall the Facebook app

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app.
  • Tap Uninstall, then tap OK.

Once the app has been uninstalled search for it again in the Play Store then install it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
  • Tap Delete > DELETE

Check if the LG V35 ThinQ Facebook keeps crashing issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app or access your account using the phone browser.

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