How To Fix The Huawei Mate 10 Pro Mobile Network Not Available Issue

The #Huawei #Mate10Pro is a premium Android smartphone model which was first released in November 2017. It has a solid build quality made of an Aluminum frame with glass on both the front and back. This phone uses a 6 inch OLED screen having a resolution of 1080 x 2160 pixels that’s protected by Corning Gorilla Glass. At the back is a dual rear camera system while the front has an 8MP selfie camera. Under the hood, you will find the HiSilicon Kirin 970 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 10 Pro mobile network not available issue.

If you own a Huawei Mate 10 Pro or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Huawei Mate 10 Pro Mobile Network Not Available Issue

You should make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps for this issue. If an update is available then I suggest that you download and install it first. It is important that you should check for carrier related software updates as this will usually address carrier related connectivity bugs.

Verify that your area has a good network signal

You might find yourself in an area that is not being serviced by your carrier. When you are in this area your phone will usually get the mobile network not available error. To verify if this is a coverage related issue you can check if other devices under the same network are also having the same problem in your immediate vicinity.

However, if you are in an area that has excellent network coverage but your phone is not getting any signal at all then there’s a possibility that the problem is caused by a network outage. You should contact your carrier to verify if there is an outage and if there is none then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

Your phone will usually store temporary data to improve its performance. This data can sometimes get corrupted which can cause this problem. To fix this you will need to restart the phone as this will refresh the phone software. This step will also reset your phone connection to the network which usually fixed this kind of problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Huawei Mate 10 Pro mobile network not available issue still occurs.

Check your SIM card

Sometimes this problem can also be caused by an issue with the SIM card. If this is a SIM card related problem then you can try fixing this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs.

You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

Verify the roaming status of the phone

You will want to make sure that the roaming status of the phone is off if you are in your home country. This applies to travelers who have just  returned from a different country and still have the roaming status of the device activated. 

  • Select Settings.
  • Select Wireless & networks.
  • Select Mobile network.
  • Turn Data roaming off.

Check if the Huawei Mate 10 Pro mobile network not available issue still occurs.

Make sure Airplane Mode is off

The airplane mode is a setting of your phone that is turned on when you are in an airplane. When this is activated your phone will not receive or transmit any wireless signals so that it will not interfere with the aircraft electronic equipment. If you are getting the Huawei Mate 10 Pro mobile network not available issue then you should make sure that airplane mode is off or you can try toggling this switch if it is already in the off position.

Change your phone network mode

Make sure that your phone is using the correct network mode that matches the one your carrier is using. For most GSM carriers you will need your phone to be set to 4G or LTE.

  • Tap Settings
  • Tap Wireless & Networks
  • Tap Mobile Network
  • Tap Preferred Network Type
  • Make sure that the preferred network type is set to 4G/3G/2G auto
  • Press the home icon to end the session.

Check if the  Huawei Mate 10 Pro  mobile network not available issue still occurs.

Start the phone in Safe Mode

There are instances an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be due to bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the  Huawei Mate 10 Pro  mobile network not available issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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