How To Fix The Huawei Mate 10 Pro Facebook Keeps Crashing Issue

The #Huawei #Mate10Pro is a high end Android smartphone model which was released in November 2017. It has a good build quality which is made of an Aluminum frame with glass on both the front and back. This phone uses a 6 inch OLED screen having a resolution of 1080 x 2160 pixels that’s protected by Corning Gorilla Glass. At the back  you will find a dual rear camera system while the front has an 8MP selfie camera. Under the hood is the HiSilicon Kirin 970 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Mate 10 Pro Facebook keeps crashing issue.

If you own a Huawei Mate 10 Pro or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Huawei Mate 10 Pro Facebook Keeps Crashing Issue

The Facebook app is consistently one of the most downloaded apps over at the Google Play Store. The reason behind this is simple, Facebook is the largest social media network in the world today. Using the app makes it easy for people to access their account using any mobile device. Although the Facebook app is quite reliable there are cases when it keeps on crashing. One of the primary reasons why this happens is because of a software glitch and the steps on how to fix this problem are listed below.

Update your phone software

You should make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This minimizes the possibility of the problem being caused by an outdated software. Once your phone has the latest software version installed try to check if the issue still occurs.

Perform a soft reset

Your phone will save the most commonly used data for easy access resulting in a faster user experience. This stored data can sometimes get corrupted which results to various issues. If this is what’s causing the problem you should try refreshing the phone software by doing a soft reset. Although this step is usually done when the device is unresponsive it is also recommended in this case as refreshing the phone software will usually eliminate any temporary corrupt data that could be causing the problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Huawei Mate 10 Pro Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

There’s a possibility that the cached data stored by the Facebook app has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Go to Settings
  • Tap on Apps & Notification
  • Tap on Apps
  • Tap on the Facebook app
  • Tap on Storage
  • Tap on Clear Cache
  • Tap on Clear Data

Check if the Huawei Mate 10 Pro Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.

To uninstall the Facebook app

  • Open the Play Store
  • Go to the My Apps & Games section
  • Search for the Facebook app and tap on it
  • Press on uninstall
  • Press ok to confirm

Once the app has been uninstalled search for it again in the Play Store then install it. Check if the Huawei Mate 10 Pro Facebook keeps crashing issue still occurs.

Wipe the cache partition of the phone

Sometimes the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the Huawei Mate 10 Pro Facebook keeps crashing issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Huawei  Mate 20 Facebook app keeps crashing issue then I recommend that you perform a factory reset from the recovery mode. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does, then your best option right now is to contact the Facebook support team for further assistance as there might be an issue with the app working on your device. You can also try using a different app that allows you to access your Facebook account aside from the official Facebook app.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.