How To Fix The Honor Play Facebook Keeps Crashing Issue

The #Honor #Play is a mid-range gaming Android smartphone model which was first released in August 2018. It has a solid build quality which uses an Aluminum body and a 6.3 inch IPS LCD screen having a resolution of 1080 x 2340 pixels. It sports a dual rear camera system and a single 16MP selfie camera on the front. Under the hood, you will find the Hisilicon Kirin 970 octa core processor which is paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Honor Play Facebook keeps crashing issue.

If you own an Honor Play or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Honor Play Facebook Keeps Crashing Issue

Before you proceed with the recommended troubleshooting steps for this particular problem it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will at least minimize the possibility of the problem being caused by an outdated software version.

One of the most common factors that can cause this issue is a software glitch which is why we will be concentrating our troubleshooting efforts on the software side of the device.

Perform a soft reset

The first thing you will need to do is to refresh the phone software to eliminate the possibility of the problem being caused by a corrupted temporary data. Although this step is usually done on an unresponsive device it should also work in this case as the soft reset will remove temporary data from the device. This can be done easily by simply restarting the device.

  • Press and hold the Power key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Honor Play Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app will usually store the temporary data to speed up its operation. There’s a possibility that this cached data has become corrupted which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Open the Settings.
  • Tap on the Apps -> Apps list.
  • Now, tap on the Facebook App
  • Tap on Storage.
  • Now, tap on Clear Cache and Clear Data

Check if the Honor Play Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the Facebook app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.

To uninstall the Facebook app

  • On the home screen, tap Play Store
  • Tap the menu icon in the Google Play search box
  • Tap My apps & games
  • Tap the Facebook app then tap Uninstall
  • Tap OK to confirm you want to delete the app
  • The app will now be removed from your phone.

Once the app has been uninstalled open the Google Play Store again then search for Facebook and install it in your phone.

Check if the Honor Play Facebook keeps crashing issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Honor Play Facebook keeps crashing issue then the best way to deal with this right now is to perform a factory reset. Take note that this will erase your phone data so make sure to create a backup copy first.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone, but do not install any apps yet except for the Facebook app. Check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account. You can also use the phone browser to visit the Facebook website

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