How to fix Motorola Moto G7 went completely dead and won’t respond

The Motorola Moto G7 is a great smartphone running the latest Android. It also packs some really good hardware specs but just like any other smartphones, it’s not perfect and it may also have issues from time to time. Such is the case with some owners who reported that their device turned off and won’t respond for some reason. While many users believe it’s a hardware problem as the phone won’t respond anymore, more often than not, it’s just a firmware issue that you can fix on your own.

In this post, I will walk you through in troubleshooting Motorola Moto G7 that won’t respond anymore. As long as it doesn’t have any signs of physical and liquid damage, you should be able to make it respond again just by doing a simple troubleshooting procedure or two. So, if you’re one of the owners of this phone and are currently being bugged by a similar problem, continue reading, as this post may be able to help you. 


Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us. 

Fixing Moto G7 that went completely dead and won’t respond

Most of the time, when this problem occurs, it’s a firmware crash or a minor system glitch and such can be fixed easily by doing a couple of procedures, or maybe just one. That said, let’s jump straight to the solution…

First solution: Force restart your Moto G7

If your Moto G7 turned off due to a firmware crash or system glitch, then you should be able to make it respond again by doing this procedure. The phone has a non-removable battery so you cannot pull it out like what we often do to phones with removable batteries. Instead, all you need to do is this: 

  • Press and hold the power key for 15 seconds or more. 

Holding down the power key that long will simulate battery removal. So, when the logo shows while you’re holding down the power key, that’s a sign that the problem is already fixed as your Moto G7 already responded. However, if your phone still won’t respond after the first try, do the same procedure a few more times before moving on to the next solution. 

Second solution: Charge Moto G7 and do the Forced Reboot

We only need to rule out the possibility that this is just a minor issue with the firmware or the phone that occurs from time to time. In fact, it may be just because of a drained battery that led to a system crash. This can happen every now and then, especially if the phone is left with a battery at a critical level. If you notice, the phone’s behavior changes as the battery becomes low. Some services are shut down as well as some hardware components. However, if you allow the phone to run out of battery, the firmware may crash just before the phone powers down. As a result, you will be dealing with a couple of minor issues that both result in an unresponsive device. To address this, here’s what you need to do: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Power key for 15 seconds or until the logo shows on the screen.

After doing this and your phone still won’t respond, then it’s time you brought it back to the store where you bought it or to a local shop so that a technician can check it up for you. 

I hope that we’ve been able to help you fix your Motorola Moto G7 that went completely dead and won’t respond. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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