When a high-end smartphone like the new Google Pixel 3a powered down on its own and won’t turn on again, you would immediately think there’s an issue with its hardware. However, it’s actually not a problem with the hardware but the firmware. If you’ve heard about a system crash, this could be just another case of that. Needless to say, you can fix this problem on your own without having to take a trip back to the store or shop.
In this article, I will walk you through in troubleshooting your Google Pixel 3a that won’t turn on. We have encountered similar issues in the past so we already know a thing or two that could help you fix this problem. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Google Pixel 3a that won’t turn on
Firmware issues aren’t really that hard to fix. Most of the time, when a phone won’t turn on, it could either be due to a system crash or empty battery. With that being said, here’s what you should do about it…
First solution: Forced restart
Forced restart is a simulated battery removal that’s proven effective against system crashes or any minor firmware glitches. This must be the first thing you have to do. In fact, this could be the only thing you need to do to make your Pixel 3a work perfectly again. Here’s what you need to do:
- Press and hold the Power key for 30 seconds or until the logo shows on the screen.
If the phone still won’t turn on after doing this for the first time, then try doing the same procedure a few more times and if it’s still not responding after that, then try the next solution.
Second solution: Charge Pixel 3a and do the Forced restart
Having a drained battery isn’t necessarily a problem because most of the time the phone will respond when it’s connected to its charger. But there are times when a simple battery drain will result to a firmware crash. As a result, you’re dealing with a couple of minor problems that both make your device unresponsive and won’t turn on. To fix your phone, follow these steps:
- Plug the charger to a working wall outlet.
- Using the original cable, connect the phone to its charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press and hold the Power key for 30 seconds or until the logo shows on the screen.
If the phone is still not responding or won’t turn on after this, then bring it back to the store or shop so that a technician can check it up for you.
On the other hand, if you were able to make your phone turn on or respond by doing any of the procedures above but the problem randomly occurs from time to time, then you need to reset your phone to totally get rid of the problem.
Before the reset, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove your Google account so that you won’t be locked out of the phone after the reset. Once everything is in order, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume down and Power button at the same time.
- When the Pixel 3a logo shows, release the Power button but continue holding the Volume down button until you see the Android Recovery screen.
- Use the volume keys to highlight Wipe data/factory reset, then press the Power button.
- Use the volume keys to highlight Yes, then press the Power button. Wait while your information is deleted.
- Use the volume keys to highlight Reboot system now, then press the Power button.
After the reset, set up your phone again to be able to use it properly. I hope that we’ve been able to help you fix your Google Pixel 3a that won’t on. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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