How to fix Galaxy S10 can’t send text message issue [troubleshooting guide]

Are you having trouble sending a text message on your Galaxy S10? In this troubleshooting article, we’ll show you how to fix this problem. Just follow the suggestions below and hopefully, one of them will help in fixing the issue.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 can’t send text message issue

Troubleshooting a texting problem is never an easy case. There are a lot of possible factors that can cause it. If you have trouble sending a text message on your Galaxy S10, these are the steps to do:

Restart the device. Before doing any advanced troubleshooting on your device, you want to make sure that it is refreshed. Sometimes, an app or service may stop responding or become buggy due a temporary bug. To refresh the system, follow these steps:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Doing the steps above simulates the effects of a “battery pull” procedure. This is so since you can’t physically disconnect the battery, just like in phones with detachable battery packs.

Check network signal. Text messaging may fail if your Galaxy S10 is not in a good location. Having good network signal is important when sending a message. If you are located in a poorly covered area, try to move in an open field where you get better signal and see if that will help.

Error messages. When it comes to troubleshooting text messaging issues, taking note of the error is crucial. Errors are built into the system to allow a technician to narrow down causes of a problem. If your messaging app is displaying an error when sending fails, take note of it and do some research. Common errors are usually shared by people all over the web so if you’re lucky and the error is common, you may be able to fix the issue yourself. Otherwise, you can contact your network operator and let them know about it.

Check voice calling. Voice calling service uses the same network mode as SMS so if one is problematic, the other one must also be the same. If voice calling works normally though but SMS is not, that’s a totally different story. There must be other factors causing SMS functionality to not work properly. To troubleshoot, continue with the suggestions below.

Confirm Message Center Number is correct. Message Center Number is an important information that makes possible getting and sending of SMS and MMS. If MCN is incorrect on your device, it won’t be able to send a text message though it can continue to receive them without problems. Usually, the MCN is set automatically once you insert a SIM card to a GSM device. For CDMA phones, this is usually pre-set by the carrier. Just in case this has never happened, you can manually check the MCN by doing these steps:

  1. Open your Messages app.
  2. Tap More settings (three-dot icon) at the upper right.
  3. Select Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message center.

If you don’t know the correct MCN, be sure to ask your carrier about it.

Toggle Airplane Mode. In some texting issues, a bug may happen due incorrect network configuration. It may also be caused by a bug with Airplane Mode. Try to toggle Airplane Mode on and off and see what happens.

Delete old conversations. Sometimes, deleting old, buggy conversation thread can help. If you have a lot of old conversations, delete some of them before sending new messages.

If you’re only having trouble sending to a particular contact, delete that particular conversation and try sending again.

Reseat SIM. Another good trick that you can do in this case is to disconnect the SIM card. Some Galaxy S users were able to fix network problems in the past by simply disconnecting the SIM card and reinserting it. If you haven’t tried it yet, make sure to do it. Also, you want to turn off the device before removing the SIM card and before you reinsert it back.

Clear cache partition. Android uses system cache to load apps and services quickly. This cache can sometimes get corrupted resulting to problems. To ensure that your S8 uses fresh cache, don’t forget to clear the cache partition. Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clear messaging app cache. The problem may lie within the messaging app itself. To troubleshoot it, try to clear the cache of the app and see what happens. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Cache button.
  6. Restart the device and check for the problem.

Clear messaging app data. A follow troubleshooting step is to clear the data of the messaging app. You must do this if nothing happens after clearing the cache of your texting app.

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart the device and check for the problem.

Reset network settings. If the problem still remains at this time, make sure to reset all network settings. This is one of the important troubleshooting steps for any network trouble in a Galaxy device. Below are the steps that you must do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset. Wiping the phone with factory reset may appear drastic but you should consider it if nothing has helped so far. This ensures that you revert all settings to their defaults. If the cause of the problem is software-related, factory reset may fix it. Here’s what you need to do:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Get help from your network operator. If the problem still won’t go away after all these solutions, you must talk to your carrier and ask for help. As far as device troubleshooting is concerned, you’ve done everything that you can do on your level. There may be an account-related issue causing it that only your carrier can fix.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.