How to fix Galaxy Note10+ touchscreen not working | unresponsive touchscreen

Another common issue that a lot of smartphone encounters all the time is a frozen or unresponsive touchscreen. If your Galaxy Note10+ touchscreen is not working or has become unresponsive for some reason, you’ll have to figure out what is causing it first in order to resolve the problem. This article will help you with the things that you need to do to.

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How to fix Galaxy Note10+ touchscreen not working | unresponsive touchscreen

If your Galaxy Note10+ touchscreen is not working, you want to know what is causing it. To do that, you’ll need to perform a set of troubleshooting steps to narrow down the causes. 

Galaxy Note10+ touchscreen not working fix #1: Check for bad hardware

The usual cause of touchscreen issues is damage to hardware. If a smartphone is dropped or hit by hard object, the resulting situation is the one we’re trying to address right now. If your Galaxy Note10+ touchscreen is not working due to bad hardware, there’s very little to nothing that you can do about it. A permanent fix for a broken hardware is repair. Even if the motherboard is totally fine, a broken screen still requires repair. So, if the cause of your touchscreen problem is bad hardware, you should seriously consider visiting Samsung for repair or replacement.

Galaxy Note10+ touchscreen not working fix #2: Remove screen protector

If the phone was never dropped or damaged in any way, the next thing that you can do is to see if a screen protector is affecting the sensitivity of the digitizer. First, try cleaning the screen with clean, soft cloth. If that won’t fix the problem, just remove the screen protector entirely (if you’re using one of course). Hopefully, that will bring the device to its working normal order and everything would be fine.

Galaxy Note10+ touchscreen not working fix #3: Unfreeze device / Forced reboot

Sometimes, users may blame touchscreen issues if the phone suddenly stopped responding. To check if your Galaxy Note10+ has simply stopped responding, you can try to force reboot the device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ touchscreen not working fix #4: Check for Black Screen issue

Sometimes, end users may not be able to tell if the phone is having a problem with the screen (Black Screen issue), or if the device has really become dead (No Power issue). The two issues are sometimes mixed but it’s pretty simple to tell each other apart, though any of them may require repair. 

Black Screen issue is usually indicated by, as the name suggests, black screen. The screen remains black or unresponsive even though there are signs that the phone may still be functional. If your Galaxy Note10+ won’t turn on or the screen stays black but it continues to make a sound when there’s incoming messages or alerts, still vibrates when you try to restart it thru the Power button, then you have Black Screen issue at hand. No Power issue on the hand has the device totally unresponsive and there’s total absence of signs that the Note10+ is still working.

If you have a Black screen problem, the best thing to proceed from here on is to have the phone examined by a professional, preferably someone from Samsung Service Center.

Galaxy Note10+ touchscreen not working fix #5: Install updates

If the screen still works intermittently and allows you to access settings menu or open some apps, be sure to check for updates. Some bugs are only fixable by implementing coding changes. To minimize the chance of bugs, make sure that all your apps, including default ones like the Gallery app, are fully updated. Open Play Store app and see if there’s an update for the rest of your apps at this time. Samsung apps like Gallery don’t go through Google’s Play Store to receive updates. To manually check for updates for the Gallery app, follow these steps:

  1. Open Gallery app.
  2. Tap Settings icon (three dots at the upper right).
  3. Tap Settings.
  4. Scroll down to About Gallery.
  5. Select About Gallery. 
  6. Tap Update button. If there’s no available update for the app, there should be a line that says “The latest version is already installed.”

Galaxy Note10+ touchscreen not working fix #6: Reset all settings

Resetting all settings should be done if all apps and software have already been updated. Doing this will revert software settings to their defaults and re-enable default apps that may had been disabled by mistake. It’s often effective in fixing minor bugs. This is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Galaxy Note10+ touchscreen not working fix #7: Clear cache partition

If the touchscreen on your Galaxy Note10+ is still not working at this time, the next good troubleshooting step that you can do is to refresh the system cache. In order to do this, you’ll have to boot the device to Recovery Mode first. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ touchscreen not working fix #8: Boot to Safe Mode

Another troubleshooting step that you can do is to see if a bad third party app is to blame. You can do that by rebooting your Note10+ to Safe Mode. On Safe Mode, the software environment is on diagnostics mode, which means that only pre-installed apps can run. The rest of the third party apps that were not part of the original software will be suspended. So, if your Galaxy Note10+ touchscreen works normally on safe mode, that’s a clear indicator of a bad third party app issue.

Here’s how to boot to safe mode:

  1. Turn the device off.
  2. Press and hold the Bixby key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Bixby key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the bug won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ touchscreen not working fix #9: Hard reset or factory reset

If you are not able to shake off your touchscreen problem at this point, then you want to see if there’s a problem with the software. You can do that by doing a hard reset or factory reset. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

Galaxy Note10+ touchscreen not working fix #10: Repair

While some touchscreen issues may have origins from bad software, most are caused by damage to the hardware. If none of the solutions above has not helped so far, be sure to visit your local Samsung store or Service Center for help. Avoid repairing the screen of your Note10+ on your own unless you are trained to do so. Sure, there are a lot of do-it-yourself videos on how to replace Samsung Galaxy screens but one that these videos don’t emphasize is the fact that amateur users usually end up causing more damage to the device. Of course, this does not make the situation better at all as opening the phone by yourself automatically voids the warranty. This means that even if you’ll let Samsung fix the device later on, they’ll no longer accept your tampered hardware. 

 


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