How to fix Galaxy S10 earpiece sounds robotic | speaker not working properly

Sound or audio issues are some of the rare problems on Samsung devices. In this troubleshooting article, we’ll show you the potential solutions on how to fix Galaxy S10 earpiece sounds robotic or if the speaker is not working properly.

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How to fix Galaxy S10 earpiece sounds robotic | speaker not working properly

If your Galaxy S10 earpiece sounds robotic or speaker is not working properly, you need to troubleshoot the issue to identify the particular reason for the problem.

Galaxy S10 earpiece sounds robotic fix #1: Check if issue happens on calls only

If your Galaxy S10 earpiece sounds robotic only when when getting or making calls, it can be a signal issue. Try to see if your device is getting full signal bars during calls. Anything lower than three bars can cause signal issues, which in turn, can lead to unstable calls. What you have to do in this case is to relocate or move to a more open area. If the call is intolerable, terminate it and try to call your contact again when the signal is excellent.

If the signal bars are already full but calls still sound robotic, there may be an issue with the network. Get help from your network operator.

If you’re using a wireless earpiece, the problem may also be caused by unstable Bluetooth connection. Try to disconnect Bluetooth on your phone and see if the problem goes away when Bluetooth is OFF.

Galaxy S10 earpiece sounds robotic fix #2: Check for hardware or water damage

If speaker sounds robotic and you recently exposed your phone to water or moisture, it’s possible that there may be presence of water in the speaker area. Make sure to wipe the phone clean to dry it off properly. Once you’ve done that, try to check for the problem again.

Galaxy S10 earpiece sounds robotic fix #3: Clear Phone app cache and data

Again, if the earpiece sounds robotic on your Galaxy S10 and there’s no network signal issue at all, the next good thing to do is to clear the Phone app cache. If that won’t work, try to also delete the Phone data. Hopefully, one of these steps will help. 

To clear the Phone app cache:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Phone app.
  6. Tap Storage.
  7. Tap Clear cache button.

To clear Phone app data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Phone app.
  6. Tap Storage.
  7. Tap Clear data button.

Galaxy S10 earpiece sounds robotic fix #4: Restart device

Restarting a problem device is another basic troubleshooting step in this case. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy S10 earpiece sounds robotic fix #5: Check if there is sound issue with an app

If the Galaxy S10 earpiece only sounds robotic when using a particular app, you should see if clearing the app’s cache and data will help. For instance, if Youtube audio sound abnormal but other apps work just fine, the cause of the problem must be isolated to Youtube app only. Clearing the app’s cache and data will probably bring it back to its normal working order. 

Galaxy S10 earpiece sounds robotic fix #6: Install updates

Keeping the software and app updated is one of the effective means to lessen chances of encountering bugs. Make sure that you manually check for Android or carrier updates under Settings > Software update. If your Galaxy S10 came from your carrier, there should be notifications for any available updates. All you have to do is to tap on them and install the updates. To manually check for updates:

  1. Open Settings app.
  2. Tap Software update.
  3. Tap Download and install.
  4. Wait for the device to check for updates.

Galaxy S10 earpiece sounds robotic fix #7: Refresh system cache

If your Galaxy S10 earpiece sounds robotic issue started crashing after installing an app or system update, the cause may be system cache related. The system cache is necessary for efficient performance of apps. Android uses the system cache to load apps quickly. Sometimes, this cache may become outdated or corrupted which then leads to problems. In most cases, apps may perform poorly or slowly. At other times, some apps may stop working at all. To ensure that the system cache on your device is updated, you must clear the cache partition, where this cache is stored, regularly. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy S10 earpiece sounds robotic fix #8: Check for bad apps

Sometimes, a third party app may cause problems with Android or with other apps. If you encounter the problem after installing a new app, try to delete it and see if fixes the issue. If you can’t remember the app, try to restart the device to safe mode and see what happens. In safe mode, all third party apps will be blocked from running. So, if the problem goes away on safe mode only, that’s a clear indication that the cause is a bad third party app. To boot the device to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy S10 earpiece sounds robotic issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Galaxy S10 earpiece sounds robotic fix #9: Reset app preferences

In case there’s a default app that’s been disabled by mistake causing the bug, make sure to reset app preferences.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Galaxy S10 earpiece sounds robotic fix #10: Factory reset

Should none of the above solutions work, your last recourse if factory reset. If the cause of this error is a software bug, factory reset will most likely help. Just make sure to create a backup of your personal data before doing it.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy S10 earpiece sounds robotic fix #11: Repair

If factory reset won’t help, the problem may be caused by bad hardware. Make sure to contact Samsung or visit their local store or Service Center for repair.

 


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