How to fix Galaxy Note10+ won’t send MMS | MultiMedia Messaging Service (MMS) not working

Texting problems can happen on any smartphone from time to time. In this troubleshooting article, we’ll show you how to fix a Galaxy Note10+ that won’t send MMS. There can be a number of factors why MMS may not work so it’s important that you follow a set of logical troubleshooting steps to narrow them down. Learn what to do by following this guide.

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How to fix Galaxy Note10+ won’t send MMS | MultiMedia Messaging Service (MMS) not working

If you’re having MMS won’t send issue on your Galaxy Note10+, below are the troubleshooting steps that you can try:

Galaxy Note10+ won’t send MMS fix #1: Check for errors

Fixing MMS problems is often easy but at times, a user needs more stuff to identify where the problem lies or what is the main cause. One of the first things that you want to do is to see if your Galaxy Note10+ shows an error message or code when trying to send MMS. Error codes or messages are usually key to solving problems. If there’s an error, you should take note of it and do a quick Google search about it. If you’re lucky and there’s available solution, fixing your MMS issue may be easy.

Galaxy Note10+ won’t send MMS fix #2: Force quit messaging app

If your MMS still won’t send on your Galaxy Note10+ and there’s no error message or code, the next thing to do is restart the app. Sometimes, bugs that cause of these types can go away after force quitting the app. Learn how to do that below.

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the messaging app.
  6. Tap Force Stop.

Galaxy Note10+ won’t send MMS fix #3: Restart device

Another troubleshooting step that you can do in this case is restart your phone. This is usually effective in fixing minor bugs. If MMS won’t send on your Galaxy Note10+ and you have no idea what’s causing it, refreshing the system by simply restarting your phone will most likely help. What you want to do is called soft reset. This is basically a restart with the aim of clearing the system by simulating the effects of a battery pull. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your Galaxy Note10+ using this method at least once a week to lessen the chances of bugs.

For some Galaxy Note10+, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume)

Galaxy Note10+ won’t send MMS fix #4: Reset network settings

Network functions like SMS and MMS may sometimes work erratically or not at all if there’s incorrect network settings. Make sure that you reset your phone’s network settings at this point if the problem remains. 

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart the device and check for the problem.

This troubleshooting step will erase the list of wifi networks your device has connected in the past, wifi passwords, list of previously paired Bluetooth devices, VPN settings and reset the APN settings of your cellular configuration. 

Galaxy Note10+ won’t send MMS fix #5: Clear app cache and data

If your Galaxy Note10+ still won’t send MMS, the next step is to clear the messaging app cache. We assume you’re using the default Samsung Messages app so here’s how to clear the app’s cache: 

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

If wiping the app’s cache won’t change a thing, the next troubleshooting step to do is clearing the data. This will return the app to its defaults. 

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Clearing of your messaging app’s data won’t delete your text messages but just to be on the safe side, be sure to create a backup for them ahead of time.

Galaxy Note10+ won’t send MMS fix #6: Reinstall messaging app

If you’re using a third party app for your SMS and MMS needs, we recommend that you try to reinstall it instead of wiping its data. This is often effective in fixing texting issues that involves third party apps. Below are the steps to delete or uninstall an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After deleting the app, restart the device before reinstalling it.

Galaxy Note10+ won’t send MMS fix #7: Delete old conversations

If you’re fond of texting or sending or receiving MMS, it’s possible that the messaging app’s inbox may be full. This may be the reason why you are unable to send MMS. To check if that’s the case, try deleting old conversations, especially threads that contain lots of attachments. Once you’ve deleted a number of old messages, try sending MMS again. If the problem continues, proceed to the next steps below.

Galaxy Note10+ won’t send MMS fix #8: Install updates

Upgrading to the latest Android OS does not automatically mean apps are updated as well. If there were no prompts for you to install app updates after you installed Android 9 Pie, make sure to double check. Open the Play Store app > More settings > My apps & games and update your apps from there.

If you have apps that you downloaded outside the Play Store, make sure that you update them too.

Galaxy Note10+ won’t send MMS fix #9: Clear cache partition

Some MMS issues happen after an update because the system cache becomes corrupted. To ensure that your Galaxy Note10+’s system cache is in top shape, try clearing the cache partition where it’s kept. This will force the device to create a new one afterwards. Don’t worry, clearing the cache won’t erase your personal data and only temporary set of files will be wiped out. Here’s how to clear the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete,

Galaxy Note10+ won’t send MMS fix #10: Send MMS on Safe Mode

Not all apps are created equal. Some may work smoothly majority of the time while others may not. Poorly coded apps may interfere with Android and with other apps. To check if one of the third party apps prevents sending of MMS, you can boot the phone to Safe Mode. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While your Note10+ is on Safe Mode, all of the apps you downloaded will be suspended; only preinstalled apps will be allowed to run. So, if your messaging app works normally and MMS can be sent without issues, that’s a clear indicator of a bad third party app problem. To identify which of your apps is the source of trouble, you must use elimination method. Here’s what you can do:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ won’t send MMS fix #11: Factory reset

If the problem won’t go away even after doing the troubleshooting steps above, you should consider wiping the phone. This will return the software to its defaults. If the cause of the problem is due to a software bug, factory reset might help. This is a drastic troubleshooting step but necessary in helping you identify if the cause is software-related. Be sure to back your personal data up to avoid losing them during the reset.

Below are the two ways to factory reset your Galaxy Note10:

Method 1: How to hard reset on Samsung Galaxy Note10 via Settings Menu

This is the easiest way to wipe your Galaxy Note10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy Note10+ won’t send MMS fix #12: Contact network operator

As an end user, there’s only so much that you can do. If factory reset won’t fix the problem and your Galaxy Note10+ still won’t send MMS, get help from your carrier. Contact them and see to it that they know about the problem.

 


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