How to fix Galaxy Note10+ Phone has stopped error | Phone app keeps crashing

Are you having the Phone has stopped error on your new Galaxy Note10+? This is a common error on many Samsung devices in the past although at this time, we are yet to receive reports of it happening on the Note10+. Still, since it’s been one of the errors in Galaxy devices historically, we want to make sure that user who experienced it on their Note10 and Note10+ have the reference to check right away. Be sure to check the solutions below if you encounter this issue.

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How to fix Galaxy Note10+ Phone has stopped error | Phone app keeps crashing

If your Galaxy Note10+ has Phone has stopped error, you must check several possible causes in order to resolve the issue. Learn what you must do in order to fix this error.

Galaxy Note10+ Phone has stopped error fix #1: Check for error codes

Errors are usually helpful in fixing troubles. If you have Phone has stopped issue on your Galaxy Note10+, the first thing that you want to do is to check for presence of an error code or message. Errors can vary depending on the software build, carrier, and other factors. If the Phone app crashes and there’s a particular code (apart from the “Phone has stopped”), make sure to take note of it. Then, do a quick Google search about it and see if there’s an available solution. 

Galaxy Note10+ Phone has stopped error fix #2: Update Phone app

Updating problem apps is one of the ways to effectively kill bugs. Updates not only bring cosmetic changes but also solutions. Phone app is a default Samsung app so you won’t be able to get updates for it via Play Store. To check if the app has an available update at this time, do this:

  1. Open the Phone app.
  2. Tap More Settings icon (upper right).
  3. Tap Settings.
  4. Scroll down and tap About Phone.
  5. Tap Update to install update. If there’s no option to update, that means that the app is already running its most recent version.

If Phone app is already updated at this time, be sure to install updates for the rest of your apps if they become available in the Play Store. If you have apps from third party sources, which means that you got them outside the Play Store, it’s your responsibility to check for updates manually. Don’t forget to also update the software if your phone indicates that an available update can now be installed. Your Galaxy Note10+ should notify you of any available software update but you can check anytime under Settings > Software update. 

Galaxy Note10+ Phone has stopped error fix #3: Restart Phone app

If Phone has stopped error remains and you can’t use the app normally on your Galaxy Note10+, the next good thing that you can do is to force quit it.  There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Phone has stopped error fix #4: Perform soft reset

If the error won’t go away, the next good thing that you must do is to restart your Note device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Phone has stopped error fix #5: Clear app cache and data

When dealing with any app issue, it’s good if you clear the cache. This eliminates the possibility of a bad cache problem. This can sometimes happen if the cache gets corrupted or outdated. To clear the Phone app cache:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Phone has stopped error fix #6: Refresh system cache

Android uses a system cache to load apps quickly. If your Galaxy Note10+ started showing Phone has stopped error after installing a system update or app, there may be a system cache issue. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ Phone has stopped error fix #7: Reset app preferences

Phone app is a system default app that depends on other apps to work. Sometimes, necessary apps may encounter a problem which, in turn, may affect other apps like Phone app. To ensure that the Phone app is working properly, make sure to Reset your phone preferences. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note10+ and check for the problem.

Galaxy Note10+ Phone has stopped error fix #8: Check for rogue apps

Other apps may sometimes interfere with Android and with other apps. To check if that’s the case, restart the phone to safe mode. Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the Phone app works normally on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Phone has stopped error fix #9: Factory reset

Finally, don’t hesitate to return the software to its defaults if none of the solutions above has helped. Wiping the phone with factory reset is usually helpful in fixing software-related problems. Be sure to back your personal data up first before doing it. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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