How to fix Galaxy Note10+ Instagram keeps crashing | Instagram not working or has stopped

With over a billion users, Instagram is one of the most popular apps. Facebook, the mother company of Instagram, has therefore a huge interest in keeping the app running all the time. even a minute of outage can have huge impact on the users and even for Facebook’s bottom line. Despite all the greatest software engineers keeping Instagram running, there can always be times when outages occur. If your Instagram app keeps crashing on your Galaxy Note10+ and you have no idea how to fix it, learn what you can do by following our suggestions.

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How to fix Galaxy Note10+ Instagram keeps crashing | Instagram not working or has stopped

Instagram keeps crashing on your Galaxy Note10+, you need to consider several factors to know where the problem is coming from.

Galaxy Note10+ Instagram keeps crashing fix #1: Check for outages or online solutions

A lot of Instagram issues are due to server-side problems. As a user, all you can do when problems occur is to either update the app or wait until the developer figures out a solution. To check if there’s on-going outage, just do a quick Google search about “Instagram issues.” News outlets are quick to report problems with popular services or apps like Instagram so you’ll most likely get the answer you’re looking for if an on-going problem is happening. 

If there’s no outage at all, proceed to the next steps below.

Galaxy Note10+ Instagram keeps crashing fix #2: Restart Instagram app

If Instagram keeps crashing issue on your Galaxy Note10+ appears out of a sudden, the bug may be coming within the app itself. Even well-maintained and coded apps like Instagram can still encounter problems in isolated cases from time to time. To see if you can fix the problem on your level, consider restarting the app. Here’s what you need to do:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Instagram keeps crashing fix #3: Update app 

As mentioned above, updates are sometimes necessary to fix bugs. Be sure to check for Instagram update in the Play Store. Also, try to update all apps if they aren’t up-to-date at this time. 

Galaxy Note10+ Instagram keeps crashing fix #4: Restart device

Restarting a device sometimes fixes bugs. In fact, this is a common troubleshooting step in fixing all types of issues. Forcing your Galaxy Note+ to reboot is another way to sometimes fix your Instagram problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Instagram keeps crashing fix #5: Delete app cache and data

App-specific problems can sometimes be fixed by dealing with the app directly. One of the ways to do that is by clearing the cache of the problem app. Here’s how to do that:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

If clearing Instagram won’t help, you can follow it up by clearing its data.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Instagram keeps crashing fix #6: Reinstall app

If Instagram is not part of the original software package, you can reinstall it instead of clear its data. This is a more effective way to sometimes fix app problems. To delete an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After the app has been deleted, restart the device before re-installing.

Galaxy Note10+ Instagram keeps crashing fix #7: Wipe cache partition

If Instagram still keeps crashing on your Galaxy Note10+ at this time, the next troubleshooting step that you can do is to wipe the cache partition. Android uses a special cache called system cache to load apps quickly. If this cache gets corrupt or outdated, it may lead to problems. Try to clear the cache partition so that your device is forced to rebuild a new one over time. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note10+ Instagram keeps crashing fix #8: Check for bad apps 

Another common reason why some apps may misbehave is other apps. To check if one of your third party apps is to blame, restart your Note10+ to safe mode. Afterwards, launch Instagram again and see if there’s a problem. If the app works normally on safe mode, that means that another app is causing it to act erratically. 

When on safe mode, all third party apps are blocked. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Instagram keeps crashing fix #9: Reset network settings

Another important troubleshooting step that you want to do in this case is to reset all network settings. This troubleshooting step will clear all non-default network settings and hopefully clear potential bugs. If you haven’t tried this yet at this stage, here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Galaxy Note10+ Instagram keeps crashing fix #10: Reset software to defaults

If you have other issues aside from your Instagram problem at the moment, consider doing a factory reset. This is drastic and will result to deletion of your personal data. Be sure to back your photos, videos, documents, contacts, SMS, etc. before you wipe the phone.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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