How to fix Galaxy Note10+ Google Maps has stopped error | Google Maps keeps crashing

If you are a regular Google Maps user and you noticed that the app has stopped on your Galaxy Note10+, it may not mean anything, or that may be a sign of something more serious. Some apps may crash from time to time and that can be expected. However, if you can no longer use Google Maps normally and it keeps crashing all the time, you should do something about it. Learn what you can do about this problem by following our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android or #Fitbit issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy Note10+ Google Maps has stopped error | Google Maps keeps crashing

If you encounter Google Maps has stopped error on your Galaxy Note10+, you must consider checking a number of factors in order to fix it. This article will show you the way.

Galaxy Note10+ Google Maps has stopped fix #1: Check for online solutions

In general, most Google apps are stable and seldom encounter serious problems. In case there’s on-going rare issues for Google Maps, it’s important that you do one thing — take note of any error that may show. Errors are usually key to solving problems and so be sure to write down the code or error message (if it disappears after some time) so you can do a quick Google search about. If you’re lucky and the error affects a lot of users, there may already be an available solution that you can try. If you can’t find any help online, continue with the rest of the troubleshooting in this post.

Galaxy Note10+ Google Maps has stopped fix #2: Update Google Maps

Updating problem apps is one of the ways to effectively kill bugs. Updates not only bring cosmetic changes but also solutions.  Make sure to check under Play Store for an update for Google Maps. Also, be sure to install updates for the rest of your apps if they become available in the Play Store. If you have apps from third party sources, which means that you got them outside the Play Store, it’s your responsibility to check for updates manually. Don’t forget to also update the software if your phone indicates that an available update can now be installed. Your Galaxy Note10+ should notify you of any available software update but you can check anytime under Settings > Software update. 

Galaxy Note10+ Google Maps has stopped fix #3: Force quit app

If Google Maps has stopped error remains and you can’t use the app normally on your Galaxy Note10+, the next good thing that you can do is to force quit it.  There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Google Maps has stopped fix #4: Restart device

If force quitting the app won’t work, your next move is to restart the device itself. This is usually effective in fixing Google Maps has stopped error on Galaxy Note10+ and older Samsung phones. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Bixby/Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Google Maps has stopped fix #5: Clear app cache and data

Whenever you’re dealing with a particular app issue, one of the first things that you must do is to clear the app’s cache. Here’s how to do it:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Google Maps has stopped fix #6: Clear data of Google Services Framework

Google Services Framework is a special Android app that manages many Google-related apps and services. Sometimes, updates or system changes may cause it to become buggy and, in turn, affect other apps. To check if the problem starts from there, you can return it to its defaults. 

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the Google Services Framework app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Google Maps has stopped fix #7: Log out of Google account

In some cases, Google apps may start working again if a user does a simple thing: delete Google account from the device. Though there’s no direct explanation from Google about this, this often works if there’s a problem with your Google account syncing with the servers. What you have to do is to delete your Google account and re-add it after a few seconds.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

To add your Google account back:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Tap Add account.
  6. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  7. Enter the Gmail address then tap NEXT.
  8. Enter the password then tap NEXT.
  9. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  10. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

Galaxy Note10+ Google Maps has stopped fix #8: Reset network settings

If you continue to have Google Maps has stopped error on your Galaxy Note10+, try to reset the device’s network configuration. This is usually effective in fixing network issues like texting or voice calling troubles, or in resolving problems with apps that require internet connection to work like Google Maps. To reset network settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.

Galaxy Note10+ Google Maps has stopped fix #9: Refresh system cache

Another possible cause for your Google Maps issue may be a bad system cache. If the problem coincided after you installed a system update or app, you should consider wiping the cache partition. Follow the steps below on how to wipe the cache partition. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

Galaxy Note10+ Google Maps has stopped fix #10: Check for rogue apps

Third party apps can also potentially impact Android OS and cause problems. If your Galaxy Note10+ started having Google Maps has stopped error after a new app is installed, you may have a bad third party app at hand. Try to delete the app and see if that will fix the problem afterwards. If not, continue checking for other third party app issue by restarting to Safe Mode. When on safe mode, all third party apps are blocked. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ Google Maps has stopped fix #11: Factory reset

Lastly, you want to erase the device and return its software to defaults if nothing has worked so far. This is drastic solution that usually works if the cause of the problem is software-related. Majority of app issues are either caused by a software bug or other apps so factory reset at this point will most likely help. To avoid losing personal data such as photos, videos, documents, and text messages, be sure to back them up ahead of time. 

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm the action to clear your phone data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.