How to fix Galaxy Note10+ Facebook has stopped | Facebook keeps crashing

Are you getting Facebook has stopped error on your Galaxy Note10+? Follow the solutions below to fix the issue. We include a number of different troubleshooting steps to cover as many factors possible. We hope this post helps.

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How to fix Galaxy Note10+ Facebook has stopped | Facebook keeps crashing

Just like any other app, Facebook may sometimes encounter problems. If you have Facebook has stopped error on your Galaxy Note10+ and you have no idea how to fix it, these are the troubleshooting steps that should help. 

Galaxy Note10+ Facebook has stopped fix #1: Look for online solutions

Majority of Facebook problems are server-side related so the first thing that you want to do is to see whether there’s a declared glitch for the app at the moment. Facebook developers are active in letting users know of any known bug so a quick Google search for any Facebook-related news should give you needed information. Just type in “Facebook issues” on Google search box and you will know if the issue you encounter is part of a wider Facebook outage. 

If there’s no known Facebook issue that affects a large number of users at this time, continue troubleshooting below. The most likely reason for your problem must be coming from your device or with your network. 

Galaxy Note10+ Facebook has stopped fix #2: Force quit Facebook app

If Facebook has stopped issue on your Galaxy Note10+ appears out of a sudden, the bug may be coming within the app itself. Even well-maintained and coded apps like FAcebook can still encounter problems in isolated cases from time to time. To see if you can fix the problem on your level, consider restarting the app. Here’s what you need to do:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Galaxy Note10+ Facebook has stopped fix #3: Update app 

At times, issues may occur if there are system changes. In some of these cases, updating an app is the only way. To minimize the chance of bugs, make sure that all your apps, Facebook in particular, are fully updated. Open Play Store app and see if there’s an update for Facebook at this time. Facebook has stopped error on many Samsung and Android devices in the past were fixed by simply updating apps.

Galaxy Note10+ Facebook has stopped fix #4: Restart device

Should force quitting of the app won’t work, your next step is to reboot the device. This is a common troubleshooting step in fixing all types of issues. This simple and easy solution is all it takes to fix an issue. Forcing your Galaxy Note+ to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ Facebook has stopped fix #5: Clear app cache and data

Some cases of Facebook has stopped error on Galaxy Note10+ are caused by corrupt or outdated cache. To ensure that there’s no problem with the app’s cache, try to refresh it with these steps:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Should clearing of the app’s cache won’t make a difference, try to also reset its settings to defaults. To clear an app’s data and return it to its defaults:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.

Galaxy Note10+ Facebook has stopped fix #6: Reinstall

If Facebook app did not come with the original software, which means that you added it yourself after setting up the phone, we suggest that you delete and reinstall instead of clearing its data. This is a better way to fix app-specific problems. To delete an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

After the app has been deleted, restart the device before re-installing.

Galaxy Note10+ Facebook has stopped fix #7: Toogle Internet connection type

Apps that require constant internet connection in order to work may encounter networking bugs from time to time. If you’ve been using mobile data to connect to the internet all the time, try to see if Facebook will continue to keep crashing when you use wifi. Visit your local library or try using your work wifi to check how Facebook works. If you rely on wifi all the time, reverse it and use mobile data instead.

Galaxy Note10+ Facebook has stopped fix #8: Clear cache partition

If Facebook has stopped error began after installing a system or carrier update on your Galaxy Note10+, there may be a problem with the system cache. Make sure that you clear the cache partition to force the device to rebuild the system cache.

Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note10+ Facebook has stopped fix #9: Check on Safe Mode

Another common reason why some apps may misbehave is other apps. To check if one of your third party apps is to blame, restart your Note10+ to safe mode. Afterwards, launch Facebook again and see if there’s a problem. If the app works normally on safe mode, that means that another app is causing it to act erratically. 

When on safe mode, all third party apps are blocked. To restart to safe mode here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Check for the problem.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

NOTE: This troubleshooting step only applies if your Facebook app comes with the original software. In this situation, Facebook is not considered third party and thus, can continue running even on Safe Mode. If you added Facebook yourself, simply skip Safe Mode.

Galaxy Note10+ Facebook has stopped fix #10: Factory reset

Factory reset is a drastic troubleshooting step in this case and may not be needed. The real cause may lie deep within the app’s codes but still, you can consider wiping the phone with factory reset if you experience other issues aside from the one with Facebook. Returning the software to its defaults is recommended from time to time, even when there are no issues. Just be sure to create a backup of your personal data ahead of time.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Galaxy Note10+ Facebook has stopped fix #11: Submit bug report (check for outage)

It’s not unheard of that even popular and well maintained digital products like Facebook go down from time to time. In fact, about a week ago as of this writing, Facebook just went down together with other Facebook services. If Facebook still keeps crashing after a factory reset, that means that there’s no problem on your device at all. The most likely cause must be coding-related so what you can do is to do a quick Google search to check if there’s an on-going outage. Alternatively, you can submit a bug report to Facebook to help them deal with the problem.

 


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