Screen problems are some of the common reasons why smartphones go bad. They don’t just function as monitor that displays images but also as a virtual gate that let users interact with the software. Needless to say, a broken screen makes the entire phone almost useless. In this troubleshooting article, we’ll show you the options that you can do if your Galaxy Note10+ has a Black Screen issue or if the screen is not working.
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How to fix Galaxy Note10+ Black Screen of Death | screen not working
If you are getting black screen issue on your Galaxy Note10+ and you are wondering what to do, this article might help.
Galaxy Note10+ Black Screen of Death fix #1: Check for hardware damage
The most common reason why a smartphone screen suddenly stops working is hardware damage. If Galaxy Note10+ Black Screen issue happens after dropping the phone or after hitting it with a hard object, there may be bad hardware behind the trouble. Try to check if there’s a visible or obvious crack on the screen. If there is a crack and the screen has stopped working or stays black, you can assume that the screen is physically damaged. What you need to do in this case is to stop whatever you’re doing and simply head to your local Samsung store or Service Center. At this point, there’s just nothing much that you can do.
If the screen is cracked but it appear to be working when you apply pressure on it or in some portions, there may be a chance to salvage your data from the device. If the digitizer is broken but remains generally functional, you may still be able to use the screen with some limitations. If you’re lucky and that happens, you may be able to save your files by moving them to a computer or uploading them to the cloud. You’ll still need to send the device to Samsung so the screen can be replaced though.
Screen replacement is the only permanent fix for a physically damaged or cracked screen. However, if you don’t want to send the phone in for repair right away and plan to, say, create a backup first, then you can try to see if the display is still functional. If the crack is not that big or serious, you can try to tape it first. This is obviously not a permanent fix but it can give you some time to allow you to perhaps save your files to a computer or another device. If the digitizer, the clear layer on top of the display that receives your finger touches, is not fully damaged and if the screen still shows images, try to apply a piece of packaging tape over the screen. Hopefully, this will prevent the damage from getting worse to let you use your phone for some time.
Galaxy Note10+ Black Screen of Death fix #2: Charge device
If there’s no clear sign of physical damage and you are positive that the phone was never dropped or broken, it may have simply run out of battery power. Make sure that you charge the device for at least 30 minutes. This should be enough for the Lithium-based battery to charge and recover enough power to turn the device back on. If your Galaxy Note+ still has the Black Screen issue after that, proceed to the next steps below.
If your phone happens to power back on after charging it, be sure to also recalibrate the battery and software. Sometimes, Android may lose track of the actual battery levels. To recalibrate the operating system so that it gets accurate battery level readings, do the following:
- Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
- Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
- After the elapsed time, unplug your device.
- Restart the device.
- Use your phone until it completely runs out of power again.
- Repeat steps 1-5.
Galaxy Note10+ Black Screen of Death fix #3: Forced reboot
Forcing your Galaxy Note+ to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.
Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.
If doing the regular restart won’t help, then try this:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:
- Open Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
Galaxy Note10+ Black Screen of Death fix #4: Try restarting to Safe Mode
If your Note device stopped responding after installing a new app, restarting it to safe mode may be key to fixing the trouble. Some apps may interfere with Android and cause problems so if you can identify the app that may be causing this issue, restart the phone to safe mode so you can uninstall it. On Safe Mode, all third party apps are suspended and can’t run. To boot the device to safe mode:
- Press and hold the Power button until the Power off window appears then release.
- Touch and hold Power off until the Safe mode prompt appears then release.
- To confirm, tap Safe mode.
- The process may take up to 30 seconds to complete.
- Upon reboot, “Safe mode” appears in the lower-left of the home screen.
If you can successfully restart your phone to safe mode, find the app you recently installed and uninstall it.
Below are the steps to delete or uninstall an app
- From a Home screen, swipe up or down from the center of the display to access the apps screen.
- Open Settings app.
- Tap Apps.
- Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
- Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
- Tap Uninstall to delete an app.
- Tap OK to confirm.
If the problem won’t go away after uninstalling one app, you can continue narrowing down the suspected apps with these steps:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Galaxy Note10 still won’t charge normally (but works on safe mode), repeat steps 1-4.
Galaxy Note10+ Black Screen of Death fix #5: Boot to Recovery Mode
Safe mode procedure is only useful if a third party app is the one causing the problem. If the reason lies in the software, restarting to safe mode may not have any effects at all. In this case, you should consider rebooting the device to Recovery Mode instead. In this mode, there are two things that you can do. If you are able to successfully boot to this mode, the first thing that you must do is to clear the cache partition. If that won’t help, then you should proceed to factory reset.
In order to boot to Recovery Mode, you must do the following:
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up button and the Bixby button at the same time.
- While still holding the Volume Up and Bixby keys, press and hold the Power button.
- The Recovery screen menu will now appear. When you see this, release the buttons.
If your phone boots to Recovery Mode successfully, make sure to try wipe cache partition first. If that won’t work, then you can factory reset the phone by selecting Wipe data/factory reset.
Galaxy Note10+ Black Screen of Death fix #6: Get help from Samsung | Check for screen insurance
If your Galaxy Note10+ still has the Black Screen issue, or if nothing happens after attempting a factory reset, you should get help from Samsung. A technician needs to check the device for a possible hardware defect and see if it can be repaired. If not, a replacement may be required. In either case, only Samsung personnel can help. Visit your local Samsung store or Service Center for assistance.
If you purchased your Galaxy S10 from your local Samsung store, it may come with a 30-day screen repair discount or some form of warranty. Make sure to contact the store where you bought the device from to see if this is true. Some regions may offer a free $200-dollars repair fee, which is a huge favor considering that a full screen repair will take larger amount. If you have a similar protection and you’re still in warranty, make sure to use it right away to have the screen repaired. $200 is probably not enough to cover all the cost of repair but it can still be a big help.
If your Galaxy S10 was bought from your carrier or network, call them and see if there’s any screen warranty that can give you a discount. Screen protection can vary by carrier so checking with them is a good idea.
Galaxy Note10+ Black Screen of Death fix #7: Third party repair
If Samsung repair is not accessible for whatever reason, or if you don’t want to use their service, then you can get help from your local repair shop. Repair done by a non-Samsung technician automatically voids the warranty of your device though so only do this if you’re out of options. This means that if a third party technician can’t fix your Galaxy Note10 and you decide to let Samsung do it for you, Samsung won’t allow it. They may even not take a look at your device at all once you mention that it’s been tampered by an independent technician. So, you only want to do this repair option if you are desperate.
Galaxy Note10+ Black Screen of Death fix #8: Try DIY repair
There are a lot of Do-It-Yourself repair videos for all sorts of things, including the ones for fixing or replacing Samsung Galaxy screens. The thing is, these videos may appear easy but they can be overwhelming for amateur users once they follow them. If you have no background in fixing or repairing electronics, you’ll find out that DIY repair videos are not as easy as they look and can often be the reason for more serious hardware troubles afterwards. This is the cheapest way to make your phone work again, if you do it properly. If you are confident that you can follow instructions and execute them, then go ahead. Otherwise, we caution you to to proceed very carefully. In a lot of cases, amateur owners may find themselves in a more serious trouble after attempting DIY repair. Guides provided in YouTube videos can sometimes look easy and simple but in reality, they may require more experience with the tools and in handling the components. DIY repair option should only be considered if you are totally isolated or can’t afford repair. This is a last ditch effort so you must be prepared to accept the fact that you may end up with a completely dead device. Do it at your own risk!
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