What to do if Galaxy A50 won’t turn on | troubleshooting No Power issue

There are two general reasons why your Galaxy A50 won’t turn on. One is the possibility that there’s bad hardware that prevents the system from booting up or turning back on. This usually occurs when a device has been physically damaged after a drop or when it’s exposed to water or liquid. The other reason is software bug. This troubleshooting article will walk you through the steps on how to identify whether the problem is either one of them. We would like to warn you though that this is way to fix a mangled or broken Galaxy A50. If you have a battered phone, don’t waste your time looking for a software solution. Instead, contact Samsung immediately so they can discuss your repair options. If you think a bad app or software is the reason for the problem, then this post is for you.


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What to do if Galaxy A50 won’t turn on | troubleshooting No Power issue

There can be many reasons why a Galaxy A50 won’t turn on. This guide should walk you through the steps on what needs to be done to identify the cause of the problem.

Galaxy A50 won’t turn on fix #1: Check for bad hardware

One of the most common reasons why electronics or phones fail to power on is bad hardware. Has your Galaxy A50 been dropped or hit by something hard prior to noticing that it won’t turn on? If the answer to that is yes, then you may have a physical malfunction. There’s probably not much that you can do at this point and your phone is probably dead. In a lot of times, any event that damages the hardware and results to the failure of the phone from booting up is serious. There’s no software tweak that can be done to fix a physically damaged part. If there’s severe damage to the motherboard at this time, there are only two options for you: either you have the device repaired or replaced. The same is true if the damage to hardware comes from water or liquid exposure. So, if there’s obvious indication that the device has suffered from hardware malfunction, there’s no need to for you to seek software solutions at all. You must contact Samsung right away so they can check the phone and advise you accordingly.

However, if your Galaxy A80’s No Power issue happens all of a sudden and you are positive that it was not dropped, exposed to elements, or suffered any physical damage (because you know the history of your phone), then there must be a software-related reason for it. In that case, we suggest that you continue with the troubleshooting steps below to figure out where the problem is coming from.

Galaxy A50 won’t turn on fix #2: Top up the battery

Charge your phone. This is the second thing that you want to do in this case. Many Android with this problem usually forget the fact that there phone may have simply run out of juice. To check if that’s the case, all you have to do is to allow the phone to charge for some time. In this guide, we suggest that you let it charge for at least 30 minutes. Make sure that you don’t interrupt the charging session by turning the phone back on. If your device turns on successfully after that, make sure to also recalibrate the Operating System and battery with these steps:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Galaxy A50 won’t turn on fix #3: Check charging accessories

Should your Galaxy A50 still won’t turn on at this point, it’s a good idea to check if there’s a problem with the charging cable and adapter. You must do this even if there’s no obvious signs of damage to the USB cable and adapter. Try to borrow an original set of Samsung cable and adapter for the Galaxy A50. If that’s not possible, you can visit your local Samsung store and try their own Galaxy A50 cable and adapter.

Galaxy A50 won’t turn on fix #4: Confirm screen is working

Another possible reason why your phone may appear off at this time is a damaged screen. If the the phone still vibrates, makes sound notifications, or shows LED light, then there may be a problem with the screen. This usually happens when a device is dropped and the display is shattered. Basically, what’s happening is that the screen is damaged but the motherboard is still working normally. However, since the screen is the gateway to the system, it needs to be fixed first so you can continue using your device. If the screen won’t come on at all, you’ll need to send the phone in to Samsung so it can be repaired first. If all is well inside, then your phone should work normally after that.

Galaxy A50 won’t turn on fix #5: Check the charging port

One other basic thing that you must do if your Galaxy A50 won’t turn on is to visually inspect the charging port. This is the part where it’s most exposed to dirt, lint, debris, or foreign object that users don’t usually mind at all. If there’s something in the port that blocks the charging cable from making contact with the connectors, charging the phone may be slow or not possible at all. If your A50 has depleted the battery and there’s a problem with the charging port, being unable to charge might be the root cause of the problem.  If you think that the charging port is dirty, try cleaning it with a can of compressed air. Do not stick anything inside to avoid damaging the system.

If the port is clear and there’s no visible damage to it at all, then you want to go ahead and proceed to the next troubleshooting step.

Galaxy A50 won’t turn on fix #6: Perform a soft reset

Should the problem return after rebooting the app itself, the next thing that you want to do is perform a soft reset. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your A50 using this method at least once a week to lessen the chances of bugs.

For some Galaxy A50, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Galaxy A50 won’t turn on fix #7: Boot to Safe Mode

Poorly-coded or bad apps may sometimes interfere with Android and cause problems. If your Galaxy A50 started to act strange or stopped charging after installing a new app, try to delete it and see what happens. If the problem remains, or if you can’t pinpoint the exact app, then you continue to troubleshoot for the possibility of a bad third party app issue. To do that, you want to restart the device to safe mode.  Here’s how to do that:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the touchscreen issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your A50 is still problematic, repeat steps 1-4.

Galaxy A50 won’t turn on fix #8: Boot to alternate modes

Another possible reason why your A50 won’t turn on may have something to do with Android Operating System. Although it’s rare, updates or system-wide changes may sometimes cause severe coding problems that may prevent Android from booting up properly. This can manifest in failing to restart, being stuck in Samsung logo screen, or failing to power back on after turning off. If the cause of the problem is an Android OS glitch, you should still be able to restart the device to other software environments like Recovery Mode or Download Mode. These boot modes are independent of Android and are used by Samsung technicians to diagnose software problems. To check if you have an Android issue, consider booting your device to any of them. If your Tablet boots to Recovery mode, you may be able to fix the problem by wiping the cache partition or doing a factory reset. In Download MOde, the only thing that you can do there is to reflash the software. If you haven’t heard of the term flashing before or if you are not confident to do it yourself, you should seek help from Samsung.

Below are the ways to boot to either Recovery Mode or Download Mode:

How to boot a Galaxy A50 to Recovery Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

How to boot a Galaxy A50 to Download Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. You’ll know if you’re on Download Mode when you see a screen that says “Downloading….”
  4. Remember, if the screen works in any of these modes, that’s a clear sign that you have an Android OS issue. Be sure to factory reset the device in Recovery Mode to fix it.

Galaxy A50 won’t turn on fix #9: Get help from Samsung

As discussed briefly above, this guide is meant to help Galaxy A50 users who are having trouble turning on their device due to software-related problems. If none of the above suggestions has worked so far, you can assume that the cause is something outside the device. There may be an unknown hardware glitch that prevents the phone from starting up. It is for this reason that you want to let Samsung check the phone. Visit your local Samsung Service Center, or contact them by phone to set up repair or replacement.

 


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