What to do if Facebook crashes on your Samsung Galaxy A20

Your Samsung Galaxy A20 runs on Android 9 Pie with Samsung’s One UI. Needless to say, all the apps that you throw at it should work without a hitch but it seems like some owners are complaining because Facebook crashes when the app is opened. But the thing about this problem is that it could be just a problem with the app itself or just a sign of a firmware problem. It’s a software problem and if you’re willing to troubleshoot your phone, you should be able to fix it on your own. 

In this post, I will walk you through in troubleshooting your Galaxy A20 that’s experiencing some hiccups with Facebook. We will consider every possibility and rule them out one by one until we can determine the problem and hopefully fix it. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this post may be able to help you one way or another. 

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar to yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy A20 with Facebook crashes issue

App crashes are not really that serious. In fact, you may be able to fix it on your without having to bring the device to the tech. All you need to do is perform some troubleshooting procedures and here’s what you need to do…

First solution: Force restart your phone

The first thing you have to do if Facebook crashes on your Galaxy A20 is to do the forced restart because it’s always possible that it’s just an issue caused by some minor firmware issues or even a glitch. The forced restart is a simulate battery removal which refreshes your phone’s memory as well as reloads all its apps and services. This is how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

Once your phone has successfully rebooted, open the app to see if Facebook crashes still even after this procedure. If it does, then move on to the next solution. 

ALSO READ: How to fix Samsung Galaxy A20 that won’t turn on

Second solution: Restart your phone in safe mode

The purpose of this troubleshooting procedure is for us to know if Facebook crashes due to some apps. The app comes pre-installed on your Galaxy A20 and being a popular application, many apps use it as well. There’s always a possibility that one of the apps you installed is causing this problem. So, follow these steps to restart your phone in safe mode: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

When your phone is in safe mode, you should still be able to use Facebook so try opening it to see if Facebook crashes still even in this mode. If the problem is fixed, then it means that it’s really caused by one of the apps you installed. In this case, follow these steps to probe further: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when Facebook started crashing. 
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if Facebook crashes even in safe mode, then move on to the next solution. 

Third solution: Clear the cache of Facebook app

All applications, regardless of whether they’re pre-installed or third-party, have their own cache, which the system uses to make them run smoother after the first use. While cache are small files, they’re also pretty important and there are times when they get corrupted. When this happens, you can expect issues like this. To rule this out, follow these steps: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Facebook. 
  5. Tap Storage. 
  6. Touch Clear cache. 

After this, try to see if Facebook crashes still when opened. If it does, then move on to the next solution. 

ALSO READ: My Samsung Galaxy A20 is not charging. Here’s the fix.

Fourth solution: Delete Facebook’s data files

This will reset the app back to its default settings and configuration. Aside from the cache, each app also have their own data files which often contain user settings and preferences. When deleted, the system will re-create the files with default values but if it’s just an issue with the app, then this procedure should be able to fix it. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Facebook. 
  5. Tap Storage. 
  6. Touch Clear data and then tap OK to confirm. 
  7. Restart your phone to release some RAM. 

Once the phone has finished the reboot, open the app to see if Facebook crashes when launched even after this procedure, because if it still does, then it’s time to troubleshoot the firmware. 

Fifth solution: Delete the system cache

Aside from individual cache for apps, the firmware also creates a system cache for all its features and services. These files can also get corrupted and when that happens, performance issues will occur as well. The Facebook crashes you’re experiencing might be caused by this problem and so to rule it out, follow these steps to delete the system cache and get it replaced…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Try to see if Facebook crashes still even after deleting and replacing the system cache. If it still does, then move on to the next solution.

Sixth solution: Factory reset your phone

A factory reset should be able to fix this problem but we don’t usually suggest it without exhausting all possible solutions as you may lose some of your important files and data. At this point, however, it seems like you don’t have much of a choice. So, take time creating a copy of the files you don’t want to lose and then remove our Google and Samsung accounts so that you won’t be locked out of your device after the reset. If everything is set, follow these steps to reset your device: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, setup your phone as a new device and enjoy!

I hope that we’ve been able to help you fix your Galaxy A20 with Facebook crashes issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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