Step by step guide for Samsung Galaxy A60 that’s stuck on a black screen

Some owners of the Samsung Galaxy A60 are complaining about their phones that got stuck on a black screen and won’t respond or turn on. Most of the time users think that this is a hardware problem but in reality, it’s just a minor problem. That is if the phone doesn’t have any signs of physical and/or liquid damage. If this is just an issue with the firmware, it goes without saying that you’d be able to fix it on your own without having to take that trip to the store. 

In this post, I will walk you through in troubleshooting your Galaxy A60 that got stuck on the black screen. For this problem, I will only have to share with you a couple that will surely fix your phone or make it respond again. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you. 

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar to yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Fixing Galaxy A60 that’s stuck on a black screen

As I said earlier, I will give you a couple of surefire solution to this problem but before that, make sure that your phone doesn’t have signs of physical or liquid damage because if this problem started after you dropped your phone or after it got wet, then there’s no point in troubleshooting it when we already knew that there’s only so much we can do about hardware issues. But assuming that your phone got stuck on the black screen without apparent reason or cause, then here’s what you should do about it…

First solution: Force restart your Galaxy A60

The first thing you should do when a phone gets stuck on a black screen is the forced restart. It’s a simulated battery removal that forces your phone to start up in case the firmware crashed for some reason. In most cases, the cause of a black screen issue is just a system crash wherein the firmware stopped responding. Doing the forced restart will refresh the memory as well as reload all apps and services. Here’s how you do it on your Galaxy A60: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A60 logo shows on the screen.

If the phone shows the logo on the screen while holding down the power and volume keys, then the problem is already fixed at this point. You’ve already make your Galaxy A60 respond. At least you know now that it’s not a hardware problem since the phone actually powers on. However, if the phone stays on the black screen, then try doing the same procedure a few more times and then proceed to the next solution if it’s still not responding. 

ALSO READ: Easy steps to fix Samsung Galaxy A60 that keeps restarting

Second solution: Connect phone to charger and do the forced restart

Here’s the thing, there are times when a simple battery drain issue would result in a system crash especially if you let the phone run out of battery without connecting it to the charger. Most of the time, having a drained battery isn’t really an issue because smartphones would always respond when they’re connected to their respective power adapters. In order to rule this possibility out, you have to follow these steps: 

  1. Plug the charger to a working wall outlet. 
  2. Using the original cable, connect the phone to its charger. 
  3. Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes. 
  4. After which and while the phone is still connected to the charger, press and hold the Volume Down button and don’t release it yet. 
  5. While holding down the volume button, press and hold the Power key as well. 
  6. Keep both keys held down together for 15 seconds or until the Galaxy A60 logo shows on the screen.

If you were able to make your phone respond by doing any of the procedures I cited here but it gets stuck on the black screen from time to time, then a reset would be necessary. Create a copy of your important files and data, remove your google account and then reset your phone. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy A60 logo shows, release all three keys.
  4. Your Galaxy A60 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the phone is still not responding or still stuck on a black screen even after doing these procedures, then it’s safe to assume that the problem could be in the hardware. This time, it’s best to just bring the phone to the Samsung Experience store so that a technician can check it up for you. 

ALSO READ: Quick Fix for Samsung Galaxy A60 that won’t turn on

I hope that we’ve been able to help you fix your Samsung Galaxy A60 that’s stuck on the black screen. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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