What to do if Huawei P30 screen is cracked | troubleshooting bad screen issue

One of the common problems many phone owners encounter is a broken screen. In this troubleshooting episode, we’ll provide the things that you can do if your Huawei P30 screen is cracked. Ideally, you should consider visiting your Huawei store right away if you have an obviously physically broken device. However, if you’re wondering if there’s anything that you can do before asking help from Huawei, this post should help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What to do if Huawei P30 screen is cracked | troubleshooting bad screen issue

Having a cracked screen is not fun. And it almost always means that you’re in a bad situation. A cracked screen is usually a result of having dropped the phone or having your Huawei P30 struck by a hard object. If you’re wondering what to do in this case continue reading. 

Huawei P30 cracked screen suggestion #1: Tape the screen

If you experience the unfortunate situation of dealing with a physically broken or cracked screen, there’s not much that you can do about it as an end user. Unlike the traditional screen of a computer, your Huawei device’s screen works a lot more than just display images. It also is a gateway for a user to interact with the software. If the screen is not working, or no longer recognizes your touches, you may be locked out for good. This means that there may be no way for you to get your personal data, create a backup, or even troubleshoot the software. If the screen appears cracked, the simplest way to deal with it is to minimize the chances of the cracked from becoming larger than it is now. To do that, you’ll have to keep the screen in place by whatever means. The fastest way to do that though is to just tape the screen so there’s no further physical degradation that can happen further. If you’re lucky and the crack is not so severe, the screen may work normally for some time, may be even long enough for you to create a back up of your files. Keep in mind though that this is not a permanent fix. If there’s an obvious physical damage, you’ll have to eventually need to have the screen replaced.

Huawei P30 cracked screen suggestion #2: Use screen warranty

Speaking of screen replacement, there’s a number of ways to do that. Before you or a professional do it for you though, try to check the documents that came with the box for warranty details. Some regions or stores that sell Huawei devices may offer a limited time period when you can have screen replacement for free. Normally, standard warranty for a smartphone does not cover screen repair. A user will have to pay if a Huawei P30 screen screen is damaged or cracked, even if the device is still within the standard warranty period of one year. This is because a damaged screen situation assumes that it’s the user’s fault that causes it. Smartphone screens are relatively reliable and unless the device is dropped or hit by something hard, it will continue to work for years. So, even if the phone is brand new but you broke the screen a day after buying it, Huawei will still charge you for repair or replacement. 

Some stores may take an exemption from this standard practice though by offering a limited time window wherein a user can have the screen repaired or replaced for free. If you have this opportunity, visit the store right away to have the screen fixed. Like Samsung, Huawei offers a free one-time screen replacement from the date of purchase. If the screen was damaged within this period, you can avail of a free repair easily. Again, this offer varies by region so be sure to contact your Huawei branch first for confirmation.

Huawei P30 cracked screen suggestion #3: Let Huawei Service Center fix it

Ideally, you should let a Huawei Service Center handle any hardware issue on your device. Even if the screen replacement warranty is no longer applicable, we still highly recommend that you allow a Huawei-certified technician from their Service Center to handle the repair. Screen replacement is a delicate operation so it’s not a bad idea if you let a trained personnel to do it for you. 

Repair price per country also varies so be sure to talk to your local Huawei store for more details.

Huawei P30 cracked screen suggestion #4: Visit your local electronics repair shop

If you don’t have access to a Huawei Service Center, you can let a third party technician check the hardware for possible other non-screen issues, and for screen replacement. Repair done by a non-Huawei certified technician automatically voids the warranty of your device though so only do this if you’re out of options. This means that if a third party technician can’t fix your Huawei P30 cracked screen and you decide to let Huawei do it for you later on, they won’t allow it. They may even not take a look at your device at all once you mention that it’s been tampered by an independent technician. So, you only want to do this repair option if you are desperate.

Huawei P30 cracked screen suggestion #5: Follow Repair tips

If you decide to repair your Huawei P30 cracked screen, there are a lot of DIY Youtube videos that can help. This is the cheapest way to make your phone work again, if you do it properly. If you are confident that you can follow instructions and execute them, then go ahead. Otherwise, we caution you to to proceed very carefully. 

In a lot of cases, amateur owners may find themselves in a more serious trouble after attempting DIY repair. Guides provided in YouTube videos can sometimes look easy and simple but in reality, they may require more experience with the tools and in handling the components. DIY repair option should only be considered if you are totally isolated or can’t afford repair. This is a last ditch effort so you must be prepared to accept the fact that you may end up with a completely dead device. Do it at your own risk!

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.