How to fix Huawei P30 Messages app keeps crashing | default messaging app not working

One of the common texting problems in smartphones is caused by a messaging app itself. In this post, we’ll show you how to troubleshoot a Huawei P30 with a Messages app that keeps crashing. This is not a common issue on this phone series although we’ve seen in previous iterations. If you have this problem on your own device, make sure to follow our troubleshooting steps.

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Huawei P30 Messages app keeps crashing | default messaging app not working

If the Messages app on your Huawei P30 keeps crashing for no apparent reason, there are a number of factors that you need to check to fix it. This troubleshooting guide will help you do that.

Huawei P30 Messages keeps crashing fix #1: Take note of any error

If you Huawei P30 Messages app shows an error whenever it crashes, be sure to take note of it. Errors are there for a purpose. Most of the time, errors are key to understanding a problem. By minding whatever error shows up, you may be able to fix the problem by using Google search for an online solution. 

If there’s no error at all, proceed to the rest of the troubleshooting steps below.

Huawei P30 Messages keeps crashing fix #2: Force quit Messages

Messages app on Huawei P30 devices are generally stable and seldom encounter major bugs. However, if the Messages app still keeps crashing on your Huawei P30, you must try to close it. The first thing that you should do is to see if force quitting or restarting the app will help. From time to time, apps may encounter bugs that can make them freeze or unresponsive. This can force Android to reboot them as indicated by frequent crashing. To see if a simple app restart will help, follow these steps:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Huawei P30 Messages keeps crashing fix #3: Install update for app

The default messaging app, which is Google’s own Android Messages app, can encounter problems from time to time, though they usually go away on their own. One of the ways to minimize chances of bugs from developing is to make sure that the app is fully updated. Make sure to check Google Play Store app and install updates once they become available. 

Huawei P30 Messages keeps crashing fix #4: Clear Messages app

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select Messages app.
  5. Tap Clear Cache.
  6. Check for the problem.

Huawei P30 Messages keeps crashing fix #5: Reset app

If clearing the app’s cache won’t do anything and Messages app still keeps crashing on your Huawei P30, the next good thing to do is to reset it. 

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Check for the problem.

Huawei P30 Messages keeps crashing fix #6: Refresh system cache

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Huawei P30 Messages keeps crashing fix #7: Reset network settings

At times, an incorrect network setting may also cause problems. Bad network configuration may occur for a lot of reasons. Sometimes, an app or update may result to new network settings. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Huawei P30 Messages keeps crashing fix #8: Update software

If your Huawei P30 Messages app still keeps crashing, the next move is to ensure that the software is fully updated. Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the Huawei P30:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P30 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

Huawei P30 Messages keeps crashing fix #9: Observe on Safe Mode

If your Huawei P30 Messages app keeps crashing after installing a new app, try to delete that app and see what happens. If that is the cause of the problem, removing it from the system will most likely help. However, if you can’t recall what app you installed, you can restart your device to safe mode to see.  In safe mode, no third party app should be able to run. So, if Messages app works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Huawei P30 Messages keeps crashing fix #10: Factory reset

If the problem is still there after doing all the suggestions above, there may be an unknown bug in the software. To see if it can be fixed on your level, try to factory reset your device. This will return all software settings to defaults and can potentially fix the issue if the cause is software-related. Learn how to factory reset your Huawei P30 below:

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

 


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