How To Fix The Huawei Y7 Won’t Connect To Wi-Fi Issue

The #Huawei #Y7 is a budget Android smartphone model that was released in March 2019. It has a solid build quality and uses a 6.26 inch IPS LCD screen having a resolution of 720 x 1520 pixels. It sports a dual rear camera system and a single 8MP selfie camera on the front. Under the hood, you will find a Snapdragon 450 octa core processor which is paired with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y7 won’t connect to Wi-Fi issue.

If you own a Huawei Y7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Huawei Y7 Won’t Connect To Wi-Fi Issue

Make sure that your phone is running on the latest software update before doing any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This reduces the chances of the problem being caused by an outdated software version.

Turn on the Wi-Fi switch

Your phone has a  Wi-Fi switch found on its settings which needs to be turned on before it can connect to a Wi-Fi network. While this might seem like an obvious troubleshooting step there are some phone owners who will forget to turn on this switch making it seem that the device is suffering from a Wi-Fi issue.

  • Go to Settings
  • Tap Select Wireless & networks
  • Select Wi-Fi
  • Turn on Wi-Fi
  • Select the wireless network you want to connect to
  • Enter the Wi-Fi password and select CONNECT

Check if the Huawei Y7 won’t connect to Wi-Fi  issue still occurs.

Check if the problem is caused by the router

There are cases when the problem is caused by the router and not the phone. It’s best to eliminate any router related issues as early as now. Can other devices connect to the router successfully? Does the router have a setting activated ( MAC filtering) that is blocking your phone from connecting to it? One quick way to check if this is a router related issue is to try connecting your phone to a different Wi-Fi network then check if the issue still occurs.

Perform a soft reset

Your phone will usually store the most commonly used data to improve its performance. There are instances when this data can get corrupted and can cause this problem. To remove this temporary data  you will want to do is to refresh the phone software which can be done easily by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Huawei Y5 Prime won’t connect to Wi-Fi issue still occurs.

Reset the phone network settings

This step is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To reset the network settings of your device:

  • Go to Settings and Advanced settings.
  • Tap Backup & reset.
  • Tap Network Settings Reset.
  • Select Network Settings Reset, and confirm the whole operation tapping Network Settings Reset one more time.

Check if the issue still occurs.

Start the phone in Safe Mode

There are cases when an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the Huawei Y7 won’t connect to Wi-Fi issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then I recommend that you  perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Setup the phone then check if the issue still persists. If it does then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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