How To Fix The Huawei Y6 Prime Can’t Send MMS Issue

The #Huawei #Y6Prime is a budget mid-range Android smartphone model which was released in March 2019. It has a solid build quality made of a plastic body with a 6.02 inch IPS LCD screen having a resolution of 720 x 1560 pixels. At the back is a single 13MP camera while the front part sports an 8MP selfie camera. Under the hood, you will find a Mediatek MT6761 Helio A22 quad core processor which is paired with 2GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y6 Prime can’t send MMS issue.

If you own a Huawei Y6 Prime or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Huawei Y6 Prime Can’t Send MMS Issue

Make sure that the phone is running on the latest software version before doing any of the recommended troubleshooting steps. If an update is available then I suggest that you download and install it first. Once your phone is already running on the latest update proceed with the steps listed below.

Your carrier will usually require two things from your phone before it can send and receive an MMS. First, it should have an active mobile data subscription. Second, it should have the correct APN settings.

Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.

Each carrier has its own unique APN setting. Compare your carrier setting with the one set in your phone and make the necessary changes in your device if necessary.

To access the APN settings of your phone:

  • Go to the Settings menu
  • Tap the Wireless & Networks section
  • Press Mobile network
  • Press Access point name

In case your phone satisfies both conditions but it is still unable to send out and MMS then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

There are instances when the temporary data stored by the phone can get corrupted which in turn can cause this problem. To fix this you will need to refresh the phone software by doing a soft reset. This is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • Tap on Settings
  • Tap Apps
  • Tap on Apps again
  • Tap the Messaging app
  • Tap on storage
  • Tap on clear cache
  • Tap on the Home key to return to the home screen

Check if the Huawei Y6 Prime can’t send MMS issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the Huawei Y6 Prime can’t send MMS issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider if you are still experiencing the Huawei Y6 Prime can’t send MMS issue is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.