How To Fix The Huawei P20 Lite Can’t Send MMS Issue

The #Huawei #P20Lite is a mid-range Android smartphone which was first released in March 2018. This is the budget version of the P20 premium device which uses an Aluminum frame with a  5.84 inch IPS LCD screen having a resolution of 1080 x 2280 pixels. It sports a dual rear camera system and a single 16MP selfie camera on the front. Under the hood is a HiSilicon Kirin 659 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P20 Lite can’t send MMS issue.

If you own a Huawei P20 Lite or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Huawei P20 Lite Can’t Send MMS Issue

Before you do any of the recommended troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version. Once the phone software has been updated you can now proceed with the steps listed below.

There are two things that your phone must satisfy before it can send or receive an MMS. First, it should have an active mobile data subscription and second, your phone should have the correct APN settings.

Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.

Every carrier has its own unique APN setting which is needed to connect to the mobile data network. Since MMS uses a mobile data network you should make sure that your phone APN setting matches the one your carrier is using.

To access the APN settings of your phone:

  • Go to the Settings menu
  • Tap the Wireless & Networks section
  • Press Mobile network
  • Press Access point name

In case your phone satisfies both conditions but it is still unable to send out an MMS then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

Try to refresh the phone software by doing a soft reset. This will remove any corrupt temporary data stored in the phone which could be causing the problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the Huawei P20 Lite can’t send MMS issue still occurs.

Clear the cache and data of the text messaging app

The text messaging app of your phone will usually store the most commonly used data to improve its performance. Sometimes this data can become corrupted and can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • Tap on Settings
  • Tap Apps
  • Tap on Apps again
  • Tap the Messaging app
  • Tap on storage
  • Tap on clear cache
  • Tap on the Home key to return to the home screen

Check if the Huawei P20 Lite can’t send MMS issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing the Huawei P20 Lite can’t send MMS issue. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight “wipe cache partition” and use power key to select it
  • Reboot the system once the process is completed

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

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