How To Fix The Huawei Enjoy 9 Can’t Send MMS Issue

The #Huawei #Enjoy9 is a budget Android smartphone model which was first released in December 2018. It has a solid build quality with a 6.26 inch IPS LCD screen having a resolution of 720 x 1520 pixels. It sports a dual rear camera system and a single 8MP selfie camera on the front. Under the hood, you will find the Snapdragon 450 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Enjoy 9 can’t send MMS issue.

If you own a Huawei Enjoy 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Huawei Enjoy 9 Can’t Send MMS Issue

Before you do any of the recommended troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an older software version.

Mobile carriers will usually need two things from your phone before it can send and receive an MMS. First, it should have an active mobile data subscription. Second, your phone should have the correct APN settings.

Make sure your phone is able to go online using your mobile data subscription and that it is getting a good data signal, preferably LTE.

Each carrier has its own unique APN setting so make sure to compare your carrier setting with the one set in your phone and make the necessary changes on your device if needed.

To access the APN settings of your phone:

  • Go to the Settings menu
  • Tap the Wireless & Networks section
  • Press Mobile network
  • Press Access point name

In case your phone satisfies both conditions but it is still unable to send out and MMS then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

Try refreshing your phone software by restarting it. This is usually done when a phone is unresponsive but is also recommended in this particular case as it removes any corrupt temporary data in the device which could be causing the problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the Huawei Enjoy 9 can’t send MMS issue still occurs.

Clear the cache and data of the text messaging app

Your phone text messaging app will usually store the most commonly used data for easy retrieval, which in turn provides a better user experience.. This data however can become corrupted which can lead to this particular problem. If this is the case then clearing the cache and data of this app will help.

  • Tap on Settings
  • Tap Apps
  • Tap on Apps again
  • Tap the Messaging app
  • Tap on storage
  • Tap on clear cache
  • Tap on the Home key to return to the home screen

Check if the Huawei Enjoy 9 can’t send MMS issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded from the Google Play Store could be causing this problem. This can be due to bugs present in the app or compatibility issues between the app and your phone. To check if this is what’s causing the problem you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Power off the phone by holding down the power button for a few seconds.
  • Press and hold the power button and release it when you see the Huawei logo on screen.
  • After releasing the Power key, immediately press and hold the Volume down key.
  • Keep holding the Volume key till the phone completely boots up.
  • Once the phone boots up,  “Safe mode” should appear on the bottom of the screen

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Finding the particular app is going to be a trial and error method. Start the phone normally then uninstall an app. Once this is done check if the issue still occurs. Repeat this step until the issue no longer occurs. The last app you uninstalled is most likely the culprit.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
  • Reboot the system once the process is completed

Check if the Huawei Enjoy 9 can’t send MMS issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off your phone.
  • Press and hold the Volume UP button along with Power button on your  device simultaneously for a few seconds
  • The phone will enter the stock recovery mode
  • Use volume buttons to highlight  select wipe cache/factory reset and use power key to select it
  • Reboot the system once the process is completed

Once the reset is complete make sure that the phone has the correct APN settings first then try to send an MMS.

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