How to fix Huawei P30 WhatsApp has stopped | WhatsApp keeps crashing

WhatsApp can sometimes go bad, just like any app. If you are having a problem with WhatsApp has stopped error on your Huawei P30, learn what to do to fix it below.

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How to fix Huawei P30 WhatsApp has stopped | WhatsApp keeps crashing

If Whatsapp has stopped on your Huawei P30 and you have no idea how to fix it, follow these troubleshootings:

WhatsApp has stopped fix #1: Check for errors

When dealing with any app issue, the first thing that you need to do is to check for any error. If WhatsApp has stopped on your Huawei P30 and showing an error, you must take note of it. Then, you want to do a quick Google search about it to see if there’s any available solution. In most cases, Whatsapp troubles go away on their own or are fixed by an update. If the issue you’re having is caused by a specific coding bug, the only thing that you might do is to wait for an update. Sometimes, developers may announce that their product has encountered a problem and to fix it, a certain set of troubleshooting steps is to be performed. Be sure to watch out for such announcements from Facebook and to follow whatever is suggested.

WhatsApp has stopped fix #2: Refresh the app

WhatsApp is generally stable but if the one in your Huawei P30 keeps crashing for no apparent reason, you should consider troubleshooting it. The first thing that you should do is to see if force quitting or restarting the app will help. From time to time, apps may encounter bugs that can make them freeze or unresponsive. This can force Android to reboot them as indicated by frequent crashing. To see if a simple app restart will help, follow these steps:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop.

WhatsApp has stopped fix #3: Install update 

App developers and publishers like Facebook (Whatsapp is owned by Facebook) wants to keep their products as stable and bug-free as possible. One of the ways to do that is to regularly release updates to fix known or reported bugs. For this reason, you want to ensure that Whatsapp app is running the latest version at this time. By default, your app should automatically download and install updates but you can also manually check for new updates using Google Play Store.

Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you have not set your device and/or apps to auto-update, then you will need to manually install pending updates. Here is how to manually check for software updates on the P30:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you have downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P30 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

WhatsApp has stopped fix #4: Clear Whatsapp cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It is usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select Whatsapp app.
  5. Tap Clear Cache.
  6. Check for the problem.

WhatsApp has stopped fix #5: Reset or reinstall Whatsapp 

Should nothing happen after clearing an app’s cache and Whatsapp has stopped, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Data.
  6. Log back in to your Whatsapp account.
  7. Check for the problem.

If WhatsApp is not one of the apps that came with the Operating System, then you can delete and reinstall it as a troubleshooting step in this case. This is usually effective in fixing minor app bugs. Here’s how it’s done:

  1. Open Play Store app.
  2. Slide your finger to the right starting from left side of the screen.
  3. Tap My apps & games.
  4. Tap Installed.
  5. Find and tap the required app.
  6. Tap Uninstall.
  7. Tap OK.
  8. Restart the device.
  9. Reinstall Facebook app and see if the problem remains.

WhatsApp has stopped fix #6: Perform soft reset

If Whatsapp has stopped error remains at this stage, your next move is to restart your device. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

WhatsApp has stopped fix #7: Refresh system cache

If Whatsapp started to behave erratically after installing a system update, there might be a problem with the system cache. Try to delete the cache partition to refresh the system cache:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

WhatsApp has stopped fix #8: Reset network settings

Some apps that require internet connection to work may become erratic if there’s incorrect network configuration. Try to clear the current network settings to see if this works. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

WhatsApp has stopped fix #9: Check on Safe Mode

Sometimes, a third party app may cause problems or interfere with the Operating System. Having network troubles due to a bad app is not unheard of in Huawei devices. Restart the phone to safe mode and see if that’s the case. In safe mode, no third party app should be able to run. So, if wifi works normally on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, launch Whatsapp and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

WhatsApp has stopped fix #10: Factory reset

As mentioned above, Whatsapp troubles usually go away on their own but if none of our suggestions above has helped so far, it’s not a bad idea to try to see if factory reset will help. This ensures that you clean up the software and return all its settings to defaults. If the cause of your Whatsapp problem is due to malware, app, or unknown software issue, factory reset may help. 

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys.
  5. Now choose “wipe data/factory reset.” Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset.”
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset.”
  8. Finally choose “reboot system now” by using the Power key.

 


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