How to fix Galaxy S10 5G WhatsApp won’t load | WhatsApp down server

WhatsApp is a popular application for millions around the world. It works majority of the time but if you’re one of the unlucky few who has an issue with it, this article might help. Learn how to deal with Galaxy S10 5G WhatsApp won’t load issue by doing the solutions below.

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How to fix Galaxy S10 5G WhatsApp won’t load | WhatsApp down server

If your Galaxy S10 5G WhatsApp won’t load, there may be a bug or server error that’s causing it. Follow our suggestions below to fix it.

S10 5G WhatsApp won’t load fix #1: Look for online solution

Whatsapp and other Facebook-owned apps usually don’t go down long. If your Galaxy S10 5G WhatsApp won’t load, it’s probably due to a server issue. Majority of such issues go away on their own without needing user intervention. If Whatsapp keeps crashing or has stopped working all of a sudden and there’s an error message or code, try to do a quick Google search for it. Bugs for popular apps like Whatsapp are usually noticed right away so there’s most likely advice from the developer at this time. If the problem is fixable on your end, they may tell users what to do specifically. Follow their advice and you should be good. Otherwise, continue with the troubleshooting below.

S10 5G WhatsApp won’t load fix #2: Restart WhatsApp

Restarting the problem app is another good way to troubleshoot the issue. Most app bugs are temporary and go away after an app has been restarted. Make sure that you don’t skip this simple solution.

There are two ways to restart your Whatsapp app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Whatsapp app.
  6. Tap Force Stop.

S10 5G WhatsApp won’t load fix #3: Update Whatsapp

In many cases, simply updating an app is enough to fix bugs. Make sure that your Whatsapp application is up-to-date at this time. By default, your device should automatically update apps. If you changed this before, try to see if there’s any available update for apps in the Play Store. One of the underappreciated things Android user can do to fix problems or prevent future bugs is installing updates. Make sure that Whatsapp runs the latest update. Facebook family of apps like Whatsapp can be set to automatically download and install updates, even if you tell Google Play Store not to. Try to go under the app’s settings menu to see if your Whatsapp app is up-to-date.

S10 5G WhatsApp won’t load fix #4: Perform soft reset

Restarting a device with an app problem can also sometimes work. If Whatsapp is still not working, make sure that you perform a soft reset. Here’s how: press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.
  4. The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. Hopefully, your wifi troubles will get fixed by this procedure. If nothing changed though, proceed to the next suggestions.

S10 5G WhatsApp won’t load fix #5: Delete Whatsapp cache

If your Galaxy S10 5G WhatsApp still won’t load, it’s time to deal with the app directly. The first step to directly deal with the app is by clearing its cache. Delete the cache of your Instagram app with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the WhatsApp app.
  6. Tap Storage.
  7. Tap Clear cache button.

S10 5G WhatsApp won’t load fix #6: Reset or reinstall

Should clearing the app’s cache won’t help, your next move would be to return the app to its defaults by clearing its data. The steps are basically the same for clearing the cache. Instead of tapping on clearing the cache, just tap on Clear Data. Doing so will return the WhatsApp app to its factory settings so you’ll have to sign back in to your account before you can use it again.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the WhatsApp app.
  6. Tap Storage.
  7. Tap Clear data button.

S10 5G WhatsApp won’t load fix #7: Toggle network connection type

Sometimes, connectivity issues with online apps are fixed by simply switching from mobile data to wifi or vice versa. Be sure to do this to see if helps or not. For example, if you often use mobile data to connect to the internet, try switching to wifi when using Whatsapp. If that will work, it’s possible that there may be a bug with the current mobile data configuration. To fix it, make sure that mobile data is up-and-running first. If that’s taken care of, you can then go ahead and reset the network settings of your device. Here’s how:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your S10 5G and check for the problem.

S10 5G WhatsApp won’t load fix #8: Refresh system cache

If Whatsapp started acting erratically after installing a system update, there may be a problem with the system cache. Clear the cache partition to refresh this cache.

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up button and the Bixby button at the same time.
  3. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

S10 5G WhatsApp won’t load fix #9: Reset app preferences

Some apps require that a certain default or system app is working. To make sure that all default apps are up and running, you can reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy S10 and check for the problem.

S10 5G WhatsApp won’t load fix #10: Observe on Safe Mode

If Whatsapp is part of the original set of apps that came with the software, also known as preinstalled apps, you can also check if the problem is being caused by another app. Some apps may interfere with Android and other apps. To see if one of your third party apps, the ones you downloaded, is the reason for problem, boot the phone to safe mode. On safe mode, only pre-installed apps will be allowed to run so if the problem won’t return, that’s an indication of a bad app problem. If you noticed that Whatsapp started messing up after installing a new app, try to uninstall it and see if it fixes it. If you can’t remember any app that you install that may lead to this problem, then go ahead and restart the phone to safe mode. Here’s how it’s done:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Open Whatsapp and see how it works.

Safe Mode works by blocking third party apps from running. If there’s no problem on safe mode, that means a bad app is causing it. To identify that app:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If the problem still remains, repeat steps 1-4.

NOTE: If Whatsapp is not preinstalled, which means that you added it after setting up the phone for the first time, then this troubleshooting step (Safe Mode) won’t work. Simply skip it.

S10 5G WhatsApp won’t load fix #11: Factory reset

If Whatsapp still won’t load on your Galaxy S10 5G, there may be a need to perform a factory reset. This is usually effective in fixing most software problems but when it comes to fixing issues with apps, there’s a 50-50 chance that it might not be that useful. Still, consider doing it there’s no apparent solution after waiting for a few days already. As mentioned above, major bugs on popular apps tend to go away on their own so if you haven’t given the issue time yet, be sure to do so before doing a factory reset. 

Learn how to factory reset below.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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