How to fix Galaxy S10 5G no audio | speaker not working

Audio problems can happen from time to time in a lot of smartphones. The causes are varied so the signs and observable issues can be different as well. In this troubleshooting episode, we’ll show you what to do if your Galaxy S10 5G has no audio or if its speaker appears to be not working.

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How to fix Galaxy S10 5G no audio | speaker not working

If your Galaxy S10 5G has no audio, below are the troubleshooting steps that you must do to fix it.

Galaxy S10 5G no audio fix #1: Check for errors

A lot of Android problems have corresponding errors. If you’re getting an error message while your Galaxy S10 5G has no audio, you want to make sure that you take note of it. Once you have written it down or screenshot it, you then want to do a Google search about the error. If it’s a known error, there may be an online solution that you can try. If there’s no error code or error message at all, then go ahead and do the troubleshooting steps below.

How to take screenshot on Galaxy S10 5G | easy steps to capture screenshot

Galaxy S10 5G no audio fix #2: Undo changes

Before embarking on actual device troubleshooting, it’s not a bad idea to check if there was something that you did that may have caused the problem. If you are the type who tends to tinker with settings all the time, there may be some changes you made by mistake. If you can still remember the particular settings you modified, try to undo them to see if that will make a difference. If you can’t remember what you did differently, then proceed to the troubleshooting steps below.

Galaxy S10 5G no audio fix #3: Check Volume button

In some cases, there may be a problem with the Volume button so as to cause no audio issue. Try pressing the volume button when using multiple apps to check if there’s any difference. Use as many apps that play audio as possible. While an app is playing, try pressing both up and down volume buttons.

Galaxy S10 5G no audio fix #4: Disconnect Bluetooth

Some users may realize that their phone’s audio may suddenly stop when they’re in their car. If this is true in your case, your phone may be connecting to your vehicle’s Bluetooth. Try to turn off the Bluetooth function on your device and see if that will fix the issue. You should do the same if you have a wireless speaker, earpiece, or similar Bluetooth gadgets around. 

To disable Bluetooth, pull down the notification bar from the top and tap on Bluetooth icon.

Galaxy S10 5G no audio fix #5: Restart device

The next move that you can do is to perform a soft reset. This will refresh the system and hopefully fix the audio bug. Sometimes, minor bugs may develop after a device is left to run for a long time. It’s recommended that you restart your device at least once a week to prevent issues from bugs of this type. As a troubleshooting step in this situation, you want to ensure that you’ve rebooted the device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 
  4. The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy S10 5G no audio fix #6: Clear cache and data of app

If audio only appears to be having a problem when using a single app, you must troubleshoot that app directly. To do that, there are a couple of things to do. The first one is to clear the cache of the app. This is usually effective if the problem springs from a cache bug. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache button.

If you have no audio on Galaxy S10 5G when using a preinstalled app (app that came with the original software), consider deleting its data. This will return the settings of the app to its defaults. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear data button.

A good alternative to clearing an app’s data is by reinstalling it. This is highly recommended if you have an issue with a third party app and not a preinstalled app. To delete an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

After deleting the app, restart the phone before reinstalling it back.

Galaxy S10 5G no audio fix #7: Check audio settings

There may be times that an app or service may modify sound settings without your knowledge. To check, you go under Settings > Sound and vibration and enable all relevant options for you.

Galaxy S10 5G no audio fix #8: Reset app preferences

Some apps need other apps or default services in order to work. To ensure that all the right default apps and services are up and running, you want to try to reset app preferences and see what happens. Here’s how that’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 5G and check for the problem.

Galaxy S10 5G no audio fix #9: Reset all settings

If you’re the no audio issue remains on your Galaxy S10 5G, the next good thing to do is to reset all settings. Unlike factory reset, this won’t delete your personal data so you can do it safely. Here’s how to do that:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap Reset settings to confirm.

Galaxy S10 5G no audio fix #10: Check for a bad app

In some other similar cases, the cause may be a bad app. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the bug won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 5G is still problematic, repeat steps 1-4.

Galaxy S10 5G no audio fix #11: Erase your device

In many No Audio cases we’ve encountered, factory reset or hard reset is not needed. However, if none of the solutions above has worked so far, you should consider doing it.This troubleshooting step will wipe your personal data so be sure to back them up ahead of time. After doing your backup, follow these steps to begin factory reset:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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