How to fix Galaxy S10 5G Gallery not working | Gallery keeps crashing

Some users may find that Gallery app may be crashing or not loading. If the Gallery app on your Galaxy S10 5G is not working and you have no idea why, there’s a number of possible troubleshooting steps that you can do. This type of issue can be caused by a number of factors so your steps must be logical if you want to identify where the issue is coming from. Find out the things that you can do below.

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How to fix Galaxy S10 5G Gallery not working | Gallery keeps crashing

If you’re looking for ways to fix your Galaxy S10 5G Gallery not working issue, this troubleshooting guide may help. Since we’re dealing with possibly unsaved photos and videos here, be sure to create backup first. 

S10 5G Gallery not working fix #1: Check for errors

If there’s an error message or code that shows up when your Galaxy S10 5G Gallery is not working, the first thing that you can do is to see if there’s an online solution for it. Take note of the exact error and do a quick Google search about it. If that error is common or caused by a known bug, there may be a fix for that that’s posted by others on the internet. 

S10 5G Gallery not working fix #2: Restart Gallery

In many cases in the past, simply turning off the Gallery app and then re-launching it fixes this bug. Minor app bugs usually go away as they can’t continue to run once their current session is interrupted. Here’s how to force quit an app:

  1. From your Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) > Show system apps.
  6. Tap Force stop.
  7. To confirm, review the message then tap Force stop.

Another way to quickly close an app is by tapping on the Recent key (the soft button on the left of Bixby key). Once the list of apps are displayed, look for the Gallery app and tap the X on the upper right to close it. Afterwards, re-open the app and see how it works.

S10 5G Gallery not working fix #3: Clear Gallery cache

Clearing an app’s cache is usually effective in fixing unexplained sudden crashes. If Gallery app won’t load, crashes, or slow, this step might fix it. Learn how to clear an app’s cache below:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

S10 5G Gallery not working fix #4: Reset Gallery app

If nothing positive comes out after wiping the cache, then you should consider resetting the Gallery app to its defaults. You can do that by clearing its data. Keep in mind though that doing this will delete your photos and videos in the app. Make sure that you back them up ahead of time. Once you’re ready, here are the steps to clear the data of Gallery app:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

S10 5G Gallery not working fix #5: Perform soft reset

Restarting a device with an app problem can also sometimes work. If your Galaxy S10 5G Gallery is still not working, make sure that you perform a soft reset. Here’s how: press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.
  4. The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. Hopefully, your wifi troubles will get fixed by this procedure. If nothing changed though, proceed to the next suggestions.

S10 5G Gallery not working fix #6: Update apps in Play Store and Galaxy Apps

Some problems are only fixable by installing updates. Make sure that all your apps and Android are up-to-date all the time to lessen the chances of bugs from developing. Gallery app is part of Samsung app package so it won’t receive updates through the Google Play Store app. To update it, you need to do the following steps:

  1. Open Gallery app.
  2. Tap More settings icon at the upper right (three-dot icon).
  3. Tap Settings.
  4. Tap About Gallery.
  5. Tap UPDATE button. The update button may not be available if there’s no pending update.

S10 5G Gallery not working fix #7: Refresh system cache

Sometimes, Gallery has stopped error may be caused by a bad system cache. To ensure that the system cache is fresh or up-to-date, wipe the cache partition and see what happens. This can be done safely and it won’t delete your personal data. Follow the steps below in order to clear the system cache:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart.

S10 5G Gallery not working fix #8: Check on Safe Mode

Some apps may interfere with Android and other apps. To see if one of your third party apps, the ones you downloaded, is the reason for problem, boot the phone to safe mode. On safe mode, only pre-installed apps will be allowed to run so if the problem won’t return, that’s an indication of a bad app problem. If you noticed that Gallery app started messing up after installing a new app, try to uninstall it and see if it fixes it. If you can’t remember any app that you install that may lead to this problem, then go ahead and restart the phone to safe mode. Here’s how it’s done:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, open Gallery app and see if it’s working.

Safe Mode works by blocking third party apps from running. If there’s no problem on safe mode, that means a bad app is causing it. To identify that app:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If the problem still remains, repeat steps 1-4.

S10 5G Gallery not working fix #9: Reset app preferences

Some apps require that a certain default or system app is working. To make sure that all default apps are up and running, you can reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy S10 and check for the problem.

S10 5G Gallery not working fix #10: Factory reset

Most cases of Gallery issues are caused by bad software or app bug. If S10 5G Gallery is still not working at this point, be sure to perform a factory reset. This is usually effective in fixing most software problems. Learn how to factory reset below.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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