How to fix Galaxy A80 Gallery app not working | “Gallery has stopped” error

Samsung Galaxy devices may be some of the reliable devices today but a lot of things can still go wrong in them. In today’s article, we want to deal with a Galaxy A80 with a Gallery app that’s not working.

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How to fix Galaxy A80 Gallery app not working | “Gallery has stopped” error

If the Gallery app on your Galaxy A80 is not working for some reason, below are the troubleshooting steps to do:

Galaxy A80 Gallery not working fix #1: Restart Gallery app

If you find yourself dealing with Gallery not working issue on your Galaxy A80, your first move should be to force quit it. This is a generic troubleshooting step whenever you address an app issue. If the cause of the problem is a minor bug, this might help. Here’s how to force quit an app:

  1. From your Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left). If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) > Show system apps.
  6. Tap Force stop.
  7. To confirm, review the message then tap Force stop.

Another way to quickly close an app is by tapping on the Recent key (the soft button on the left of Bixby key). Once the list of apps are displayed, look for the Gallery app and tap the X on the upper right to close it. Afterwards, re-open the app and see how it works.

Galaxy A80 Gallery not working fix #2: Perform soft reset

The other basic thing to do in this case is to restart the device. Restarting your Galaxy A80 to fix Gallery not working issue is another way to fix most cases of this error. We suggest that you do the more advanced version called soft reset. What you want to do is to simulate “battery pull” procedure by doing a combination of hardware buttons. Sometimes, minor bugs may develop after a device is left to run for a long time. It’s recommended that you restart your device at least once a week to prevent issues from bugs of this type. As a troubleshooting step in this situation, you want to ensure that you’ve rebooted the device. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 
  4. The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy A80 Gallery not working fix #3: Update apps

Some problems are only fixable by installing updates. Make sure that all your apps and Android are up-to-date all the time to lessen the chances of bugs from developing. Gallery app is part of Samsung app package so it won’t receive updates through the Google Play Store app. To update it, you need to do the following steps:

  1. Open Gallery app.
  2. Tap More settings icon at the upper right (three-dot icon).
  3. Tap Settings.
  4. Tap About Gallery.
  5. Tap UPDATE button. The update button may not be available if there’s no pending update.

Galaxy A80 Gallery not working fix #4: Update software

If the Gallery app is still not working on your Galaxy A80, try to see if there’s pending update for the system before the device reboots again. You can go under Settings > Software update. By default, you should receive notifications if there’s a pending software update. If you happen to disable this automated system, make sure to manually check for updates under Settings. 

Galaxy A80 Gallery not working fix #5: Refresh system cache

At times, system updates may cause glitches instead of fix known bugs. When this occurs, it does not necessarily mean that the update code itself is broken but it could be due to a bad system cache. Android uses this cache to load apps quickly but sometimes, this may become outdated. What you need to do in this case is to refresh the system cache. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy A80 Gallery not working fix #6: Check for bad apps

In other situations, a bad third party app may be the reason why Gallery may not load or stop working. To check if this is the case, try to boot the device to safe mode. In this mode, only preinstalled apps will be allowed to run. So, if the problem goes away when you reboot the phone to safe mode, that’s an indicator that you have a third party app problem.

To restart your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check for the problem by using the device for several hours.

If your phone won’t reboot on its own on safe mode, that means there’s an app that affects Android. To identify which of your apps is the source of trouble, you must use elimination method. Here’s what you can do:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy A80 is still problematic, repeat steps 1-4.

Galaxy A80 Gallery not working fix #7: Delete Gallery cache

If nothing has worked so far, the next step to do is to clear the cache of the Gallery app. This is an effective way to fix app-specific bugs that may have developed in the app. Like with cache partition wipe, this procedure won’t delete your data so go ahead and follow our steps below.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem

Galaxy A80 Gallery not working fix #8: Reset Gallery app

A follow-up troubleshooting step to the previous one is deleting the Gallery app’s data. Be sure that you create a backup of your photos and videos first before doing this solution. Although clearing the data of Gallery app won’t delete them, you want to make sure that they’re saved somewhere safe in case a problem occurs.

Below are the steps to delete an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Galaxy A80 Gallery not working fix #9: Reset app preferences

Some apps require that a certain default or system app is working. To make sure that all default apps are up and running, you can reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy A80 and check for the problem.

Galaxy A80 Gallery not working fix #10: Factory reset

The last recourse in this case is factory reset. 99% of Gallery issues are software-related so erasing the device with factory reset will most likely help. Here’s how it’s done:

To factory reset your phone:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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