Fix Samsung Galaxy A20 that keeps disconnecting from WiFi network

Some owners of the Samsung Galaxy A20 reported to us about a network problem saying that the phone keeps disconnecting from the WiFi network for no apparent reason. It’s a common problem not just to Galaxy devices but to other smart devices as well. Most of the time, it’s just a minor problem that you can probably fix on your own if you’re willing to perform some troubleshooting procedures. 

In this post, we’ll do just that. I will walk you through in troubleshooting your Galaxy A20 that keeps disconnecting from the network. We will consider every possibility and rule them out one after another until we can determine what the problem is all about and hopefully fix it. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this article may be able to help you one way or another. 

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit. 

Fixing Galaxy A20 that keeps disconnecting from WiFi network

When troubleshooting a smartphone that has some sort of software issue, you need to be thorough to determine the cause of the problem and be able to fix it. With that being said, here’s what you need to do to fix this issue…

First solution: Perform the forced restart

This must be the first thing you have to do, in fact, it could be the only this you have to do to fix this problem. This is a simulated battery removal which will refresh your phone’s memory and reload its apps and services if done correctly. It’s very effective against minor firmware issue and here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

When the phone has finished rebooting, let it reconnect to the network and try to see if it still keeps disconnecting because if it still does, try the next solution. 

ALSO READ: How to fix Samsung Galaxy A20 that keeps freezing and lagging

Second solution: Reset Network Settings

If your Galaxy A20 keeps disconnecting from the network due to a minor firmware issue affecting the network services, then this procedure will fix this problem. It resets all network settings back to default values as well as delete all existing network profiles your phone is using. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset network settings. 
  6. Tap Reset settings. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After this, enable WiFi so your phone will scan the area for available hotspots. Let it reconnect to your own network and if it still keeps disconnecting, then try the next solution. 

ALSO READ: What to do if Facebook crashes on your Samsung Galaxy A20

Third solution: Power-cycle your network devices

It is possible that the problem is with your network devices such as your router or modem. Electronic devices, no matter what their functions are, need to be refreshed from time to time and you can do so by rebooting them. Don’t worry, you won’t lose anything if you did this. Here’s how…

  1. Unplug the power adapter of your router and/or modem. 
  2. If you have a modem that’s backed up by a battery, remove the battery as well. 
  3. Leave the device without power for a minute or two. 
  4. After that, plug it into the wall outlet again and then wait until it becomes online.
  5. Let your phone reconnect to the network. 

If your Galaxy A20 still keeps disconnecting from the WiFi network after doing this procedure, then troubleshoot the firmware. 

ALSO READ: My Samsung Galaxy A20 is not charging. Here’s the fix.

Fourth solution: Wipe cache partition to fix phone that keeps disconnecting

There are times when the system cache gets corrupted and when it happens, issues like this may occur. We don’t know for sure if it’s really the case but for the sake of being thorough, you should try deleting the system cache so that it will be replaced with a new one. Here’s how you do it: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After doing this, try to see if your Galaxy A20 still keeps disconnecting from the network because if it does, then move on to the next solution. 

Fifth solution: Perform the Master Reset

A master reset will be able to fix this problem provided that it’s just an issue with the firmware that’s affecting the phone’s radio processes. But before the reset, make sure to create a copy of your important files and data as they will be deleted. Also, don’t forget to remove your google and samsung accounts so that you won’t be locked. If everything is set and ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy A20 logo shows, release all three keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy A20 that keeps disconnecting from the network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: How to fix Samsung Galaxy A20 that won’t turn on

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