How to fix Huawei P30 not getting texts from iPhones

Some Huawei P30 users have reported that they can’t seem to receive SMS from iPhone users. In this troubleshooting episode, we’ll give you the solutions to fix your Huawei P30 that’s not getting texts from iPhones. While this is not a common occurrence, there is not much literature that users can easily get hold of. We hope that this guide can help those experiencing this trouble.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Huawei P30 not getting texts from iPhones

If you can’t figure out why your Huawei P30 is not getting texts from iPhones, this short guide might help. Follow our suggestions below to fix the problem.

P30 not getting texts from iPhones solution #1: Check if device can’t receive all texts

The first troubleshooting step to do in this case is to see the extent of the problem. Are you having an issue not getting texts from all contacts, even from non-iPhone devices? If you are, then this post might not help. You should focus on doing another set of troubleshooting steps to figure out the cause and solution. Follow this guide to fix your texting trouble:

How to fix Huawei P30 can’t send or receive texts | troubleshoot Huawei P30 texting issue

However, if you’ve confirmed that your Huawei P30 is not getting texts from iPhones only, then you should continue with the rest of suggestions below. 

P30 not getting texts from iPhones solution #2: Disable iMessage

In many cases wherein Android users are having difficulty getting texts from iPhones, the cause is simple: they simply fail to turn off iMessage. iMessage is Apple’s closed or proprietary messaging system that obviously aims to serve Apple devices only. If you recently migrated from an iPhone device to Android, the texts being sent to your number may still be processed via iMessage. Such messages won’t be forwarded as regular SMS to your carrier so they’ll remain in Apple messaging system. You’ll need to disable your iMessage service first so incoming texts to your number can be forwarded to your network operator as regular texts.

If you have your old iPhone

If you did not get rid of your iPhone, or if you still have it, you can deregister iMessage using your iPhone. This is the simplest way to turn off iMessage so you want to try it first. Here’s how it goes:

  1. Put the SIM card you transferred from your iPhone back into your iPhone.
  2. Make sure that you’re connected to a cellular data network (such as 3G or LTE).
  3. Open Settings app.
  4. Tap Messages and turn off iMessage.
  5. Open Settings app.
  6. Tap FaceTime and turn off FaceTime.

If you don’t have your iPhone

If you already sold your iPhone, gave it to someone else, or if the device has become non-functional at this time, the other way to turn off iMessage is by going to Apple website. Once you’re in the website, simply enter your phone number in the box. Make sure to select the correct country. Then, wait for a few moments for the confirmation code and enter it in the second box.

Turning off iMessage is not immediate and may take some time to take effect. Wait for 24 hours to see if it’s been successful. If your S10 still can’t receive texts from an iPhone afterwards, proceed to the next possible solution.

P30 not getting texts from iPhones solution #3: Check if texts are sent to your Apple ID

Another reason why your Huawei P30 is not getting texts from iPhones is that incoming texts may be sent to your Apple ID. Make sure to check your Apple ID messages first, then tell your contacts to send their texts to your number instead. You should be able to check your iMessage sent to your Apple ID by using another Apple device.

P30 not getting texts from iPhones solution #4: Restart messaging app

In some cases, texting issue may occur due to a bug within the messaging app itself. If you’ve established that your texts are not sent via iMessage, or if you don’t have any iPhone account at all, the next good thing to do is to deal with the messaging app by restarting it. From time to time, apps may encounter bugs that can make them freeze, unresponsive, crash, or simply act erratically. Such issues can sometimes be fixed by force quitting the app. To see if a simple app restart will help, follow these steps:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop.

P30 not getting texts from iPhones solution #5: Clear messaging app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select the appropriate app.
  5. Tap Clear Cache.
  6. Check for the problem.

P30 not getting texts from iPhones solution #6: Reset messaging app

Should nothing happen after clearing an app’s cache and your Huawei P30 is still not getting texts from iPhones, the next good thing that you can do is to clear the app’s data. This has the effect of reinstalling the app. You want to clear the app’s data if you’re using the standard pre-installed Huawei messaging app (came with the original software). Here’s how to delete an app’s data:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your appropriate app.
  5. Tap Clear Data.
  6. Log back in to your Facebook account.
  7. Check for the problem.

If you are using a third party messaging app (not one of the apps that came with the Operating System), then you can delete and reinstall it as a troubleshooting step in this case. This is usually effective in fixing minor app bugs. Here’s how it’s done:

  1. Open Play Store app.
  2. Slide your finger to the right starting from left side of the screen.
  3. Tap My apps & games.
  4. Tap Installed.
  5. Find and tap the required app.
  6. Tap Uninstall.
  7. Tap OK.
  8. Restart the device.
  9. Reinstall the app and see if the problem remains.

P30 not getting texts from iPhones solution #7: Restart device

At this point, the next best thing that you can do is to refresh the system. Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

P30 not getting texts from iPhones solution #8: Reset network settings

Some networking or texting troubles are caused by incorrect network configuration. To ensure that your Huawei P30 has all the correct network settings, follow the steps below:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then see if you can now receive texts from iPhones..

P30 not getting texts from iPhones solution #9: Clear cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. Here’s how to do it:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

P30 not getting texts from iPhones solution #10: Factory reset

You should consider wiping the phone with factory reset if the problem stays at this point. This will help ensure that there’s no software bug that prevents texts from being forwarded to the device. Before you do this, be sure to back your personal data up.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

P30 not getting texts from iPhones solution #11: Get help from your carrier

If your Huawei P30 is still not getting texts from iPhones, then the final troubleshooting step for you is not to perform another possible solution on the device but to seek help from your network operator. Some texting issues have roots from a server problem or network problem. Be sure to let your carrier know that you’ve already performed all troubleshooting steps that can be done on your side. It’s now their turn to figure out why your number or account is having this issue.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.