How to fix Google Play Store errors on Galaxy S10 5G | Play Store not working

Fixing Google Play Store errors is usually an easy task. If you can’t seem to use the app normally, or if it’s not working entirely on your Galaxy S10 5G, find out the steps to take below to fix it.

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How to fix Google Play Store errors on Galaxy S10 5G | Play Store not working

Google Play Store errors are usually caused by software or account bugs. Most of them can be fixed on your end so follow our suggestions below to deal with whatever error you encounter.

Google Play Store errors fix #1: Know the exact error

There can be many Google Play Store errors. If you have a problem with the Play Store app on your device, make sure to write it down. Then, look it up using Google search and see if there’s a solution that works. Each Play Store error code has its own set of solutions but if nothing works, proceed to the solutions below.

Google Play Store errors fix #2: Restart Play Store app

Restarting the Play Store app can sometimes fix errors. Make sure to restart the app and see how it works afterwards. Here’s how it’s done:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Google Play Store app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Force Stop.

Google Play Store errors fix #3: Log out of Google account

Some cases of Google Play Store errors are caused by Google account bugs. To fix them, what a user needs to do is simple: log out of Google account, then sign back in. If you haven’t tried this yet, be sure to do so now. 

Removing a Google account is as easy as adding one. Depending on the account you want to remove, you may need to enter the password for your Samsung account or the main Google account. Here are the steps to start removing a Google account from your device:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Once you’ve removed your Google account from the device, try to add it again and see what happens.

To add a Google account:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Tap Add account.
  6. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  7. Enter the Gmail address then tap NEXT.
  8. Enter the password then tap NEXT.
  9. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  10. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

Google Play Store errors fix #4: Clear Google Play Store cache

Sometimes, outdated app cache can cause minor bugs. To see if the problem is due to bad app cache, try to clear Google Play Store app cache with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear cache button.

Google Play Store errors fix #5: Reset Google Play Store

Another way to directly deal with the problem app is by resetting it to its factory state. You can do that by deleting the data of the Google Play Store app. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear data button.

Google Play Store errors fix #6: Restart device

At times, restarting the device helps in fixing app problems. Be sure to restart your Galaxy S10 5G by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.
  4. The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. Hopefully, your wifi troubles will get fixed by this procedure. If nothing changed though, proceed to the next suggestions.

Google Play Store errors fix #7: Install updates

Some bugs may develop due to an app or software needing updates. Make sure that you don’t block any available updates for Android or all your apps. To check for software or system updates:

  1. Open Settings app.
  2. Tap Software update.

If you continue to receive Google Play Store errors and you can’t load it up normally, there’s no way for you to update apps. Continue with the troubleshooting below.

Google Play Store errors fix #8: Clear data of Google Services Framework

One of the effective methods in fixing Google-related problems is by clearing the data of Google Services Framework. Google Services Framework is an important default app that can sometimes become buggy. To ensure that Google Services Framework is in top shape, follow these steps to clear its data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Services Framework app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Google Play Store errors fix #9: Refresh system cache

If Google Play Store errors started showing up after installing a system update, there may be an issue or bug with the current system cache. Try refreshing the system cache with these steps:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up button and the Bixby button at the same time.
  3. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Press the Volume down key several times to highlight ‘wipe cache partition’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  8. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Google Play Store errors fix #10: Reset app preferences

Some apps require that a certain default or system app is working. To make sure that all default apps are up and running, you can reset app preferences with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy S10 5G and check for the problem.

Google Play Store errors fix #11: Check for rogue app

Another possibility is that one of your installed apps may be bad or a malware is preventing Play Store app from working normally. To check, try running the device to safe mode. In this mode, all third party apps are blocked so only preinstalled ones can run. If Google Play Store appears to work normally on safe mode and there are no errors, you can bet an app is to blame. To restart your S10 5G to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Open Whatsapp and see how it works.

Safe Mode works by blocking third party apps from running. If there’s no problem on safe mode, that means a bad app is causing it. To identify that app:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If the problem still remains, repeat steps 1-4.

Google Play Store errors fix #12: Factory reset

The most effective way of getting rid of Play Store bug is factory reset. You must do this if none of the solutions above work. Learn how to factory reset below.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.

Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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