What to do if your Huawei Mate 10 Pro is not charging or does not completely charge [Troubleshooting Guide]

There are many reasons as to why your phone may not charge. It could be due to an issue with the charging equipment or a software issue on the phone. Oftentimes, software problems are found to be the underlying cause but there are also other instances when a faulty battery or other hardware components are to blame. The use of incompatible, third-party charging equipment and paraphernalia is also another factor to consider. It’s possible that your alternative charger doesn’t actually work with your Huawei Mate 10 Pro, thus it won’t get fully charged or won’t charge at all using it. To give you some inputs, I have mapped out a few helpful workarounds you can try on whenever you will encounter the same charging issues on your Huawei smartphone, particularly Mate 10 Pro. Feel free to refer to this walkthrough if necessary.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First workaround: Soft reset/restart (if possible).

If it just occurred on your device to encounter errors while charging or stop charging, then it’s probably just due to a random software glitch that can be remedied by a device restart or soft reset. If you haven’t yet restarted your device, then do so with these steps:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset effectively clear minor software errors that caused various types of random issues including charging failures in mobile devices. No data will be deleted in the process, so creating backups won’t be necessary.

Second workaround: Force restart while charging.

Connect your phone to your charger then plug it into the power source. While it’s plugged in, force your device to restart. Doing so will help clear any corrupted background apps that might have prevented the phone’s charging system from carrying out its normal operations.

To force restart your Huawei Mate 10 Pro, follow these steps:

Press and hold the Power button and Volume Up button for a few seconds or until the phone power cycles.

This won’t affect any data you saved on the internal memory of your device, so there’s no need to worry of data loss. Try and see if that makes a difference.

Third workaround: Boot into safe mode then try charging.

If your phone still has power, try booting it in safe mode to determine if the problem is inflicted by a third-party app or not. Only built-in apps and services are allowed to run in safe mode, thus making it easier for you to isolate the problem. Follow these steps to boot your Huawei Mate 10 Pro into safe mode:

  1. Press the Power button to turn off your device.
  2. After a few seconds, press and hold the Power button to turn it back on.
  3. When you see the Huawei animation screen, press and hold the Volume Down button.

Once the device is finished booting up, a Safe Mode label will then show up on the bottom left corner of the screen. Try to charge your phone while in safe mode and see if it works. If it charges, then the problem is attributed to a third-party app on your device. In that case, try to think of which app you’ve downloaded recently caused your phone to stop charging. You may have to uninstall your recent apps individually.

If your phone is still not charging properly or won’t charge at all while in safe mode, then it needs service.

Other suggestions and charging tips

  • Check and ensure that the charger and power source are working. To determine if your charger is working or not, try to use other compatible charger available. If your phone is charging properly using other chargers, then obviously your original charger is at fault and therefore has to be replaced. Otherwise, something is wrong with your phone, if not the power source. To check if the power source is working or not, try to plug your charger into a different power source, wall outlet, car charger, power banks, or computer’s USB port. If your device is able to charge from other power sources, then the previous port you used is to blame.
  • Remove any phone cases or covers. Some covers or cases may tend to block the port and may be barring contact between the charging port and the charging cable. To rule this out, remove any accessories from your device including covers and protectors and then try charging it again and see if that fixes the problem.
  • Use only the original charging equipment. While other chargers may charge your phone, the power output may not be the same with that of the original charger. That said, it would take time for your device to get fully charge or worst, may not charge at all. For this reason, it’s recommended to use only the OEM or original charger that comes with your device. Also make sure that the charging cable is properly inserted into the charging port and that the contact is secured.

If none of that helps and your Huawei Mate 10 Pro still doesn’t charge properly or not charging at all, then it may require service. Your device or certain components like the charging port or battery might have acquired some sort of physical or liquid damage and therefore need to be repair. If your device is still under warranty, then you can avail for service or unit replacement warranty instead.

Or you can contact your device carrier for further recommendations and other options, especially if your Huawei Mate 10 Pro stops charging properly after installing a new software update. In that case, an update bug is most likely the culprit and that usually require a fix patch. Otherwise, visit the nearest Huawei service center in your place and let an authorized technician examine your device instead. Take the charger with you so that it can also be examined by the technician for any indications of damage. If your device is still under warranty, then you can likewise avail for replacement.

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