The #Samsung #Galaxy #Note8 is one of the latest premium Android smartphone model that the South Korean company has released on the 4th quarter of last year. This device sports a large 6.3 inch Super AMOLED display which not only works with your fingers but also works with a stylus called an S Pen. The phone uses a Snapdragon 835 / Exynos 8895 processor combined with 6GB of RAM allowing it to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 moisture detected in charging port issue and other related problems.
If you own a Samsung Galaxy Note 8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 8 Moisture Detected In Charging Port
Problem: Hi, im having an issue with check USB moisture (note 8), and after two days from researching, i still haven’t find a total solution. I let my battery dead empty, and when i head to sleep, i plugged it, but it didnt charge. So i powered it with its last gasp and the notification of check usb pop up. So it powered off for good. i tried another cable and nothing either. I saw then that the usb port had corrosion, although at least two months since it had contact with water. I got it to charge by holding power and volume down, and then plugin the same cords that sometimes show Moisture issues and sometimes no. I cleaned the plug with contact cleaner, perfectly clean. I tried SAFE MODE. I made Factory Reset. and still. The issue is that sometimes it charges ok, and works fine. But RANDOMLY it starts showing the moisture notification, or makes a quick restart that shows the “SAMSUNG” logo or the “LOCK icon” and back to the screen and the moisture notification. Apps still working fine. I don’t really know what it is. The moisture notification might pop up out of the blue, or with a cord that was correctly working. Pls if u know what can it be. I followed most of your steps. thnks, sorry for taking ur time!
Solution: The moisture detected error will usually occur when the phone sensor detects moisture in the charging port of the phone. When this error occurs you won’t be able to charge the phone since it is one way of protecting the internal circuitry from being damaged. There are however instances when other factors can trigger this error such as a software glitch or dirt in the charging port.
The first thing that you will need to do in this case is to make sure that the charging port of the phone is free from moisture. To do this use a mini vacuum or a hair dryer to remove the presence of moisture in this port.
In case the phone is dry and the error still occurs then there’s a possibility that this is already caused by a faulty hardware component, possibly the sensor not working properly. We can already rule out any software glitches since you already performed a factory reset on the phone which doesn’t fix the problem.
The best thing that you can do right now is to bring the phone to a service center and have it checked.
Note 8 Not Turning On
Problem: Galaxy Note 8 has been running poorly for a week, so I cleaned out the cached items, deleted a few apps and possibly did a force stop on something I shouldn’t have. I was prompted to restart the phone so I powered off. It would not come back on. Does not indicate that it is charging. Nothing. Black Screen. I tried every troubleshoot I could find and nothing. Finally it came on briefly, it looked like a reboot screen. I selected the ‘turn phone on normal’ option and the android guy appeared on the screen. He fell over like he was dead and the phone went off again. I can’t get it to come back on no matter what I try. Please help!
Related Problem: My phone all of a sudden turned off and won’t turn back on, I tried all of the troubleshooting tips but nothing works. I’ve only had it for 4 months and tried returning it through its warranty but Verizon is not accepting it through their warranty because it has a small scratch on the device (which has nothing to do with the issues).
Solution: The first thing that you will need to do in this particular case is to make sure that the battery of the phone has sufficient charge. Follow the steps listed below to charge the phone.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port.
- Charge the phone for at least 20 minutes using a wall charger. In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
- Remove the microSD card of the phone ( if you have one installed).
- Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
If the issue persists then try starting the phone in recovery mode then from here do a factory reset. Take note that this will erase your phone data.
Should the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
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