How to fix Samsung Messages keeps crashing on Galaxy S10 | Samsung Messages not working

Some Galaxy S10 users have encountered texting problems mainly due to the default messaging app. If your Samsung Messages app keeps crashing for some unknown reasons, there’s a number of troubleshooting steps that you can do to identify the cause of the problem. Learn what to do by following our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Samsung Messages keeps crashing on Galaxy S10

If Samsung Messages app keeps crashing, there can be a number of things to check. Find out what you need to do to deal with this problem below.

Samsung Messages keeps crashing fix #1: Restart the app

If your Samsung Messages app keeps crashing all of a sudden, that may be caused by a minor bug. Such type of bugs usually develop if a system has run for a long time, or if the app has been constantly up. To see if the problem can be fixed easily, you can try to restart it. 

Here’s how it’s done:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Samsung Messages keeps crashing fix #2: Check for errors

If Samsung Messages crashes and shows an error code or message, you need to take note of it. Error codes are integrated into a system in order to aid in troubleshooting. If there’s a particular error message that shows up before or after a crash, try to do a quick Google search about it. Make sure that you type in the correct code in order to get specific solutions. If you’re lucky and the error is common, you may find an easy solution online.

Samsung Messages keeps crashing fix #3: Reset network settings

Most texting issues are caused by bad network configuration. This can happen after an update or when switching SIM cards. To ensure that you have the right network configuration, try to do the steps below:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings to confirm.

Samsung Messages keeps crashing fix #4: Clear app cache

If Samsung Messages still keeps crashing at this point, your next move would be to clear the app’s cache. Learn how to do this troubleshooting below:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Samsung Messages keeps crashing fix #5: Delete app data

If the bug won’t go away after clearing its cache, the next thing to do is reset the app to its factory defaults. Doing so will delete your texts so be sure to back them ahead of time. You can use Smart Switch to create backup of your SMS and data. Once you’ve saved them, you can then go ahead and clear the data of the app:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Samsung Messages keeps crashing fix #6: Perform soft reset

Another way to troubleshoot the issue is by doing a forced restart.  This is usually effective in fixing minor bugs. If your Galaxy S10 Samsung Messages app keeps crashing and you have no idea what’s causing it, refreshing the system by simply restarting your phone will most likely help. What you want to do is called soft reset. This is basically a restart with the aim of clearing the system by simulating the effects of a battery pull. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your Galaxy S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume)

Samsung Messages keeps crashing fix #7: Refresh system cache

Clearing the cache partition is another good way to fix Android bugs. Sometimes, updates or app installation may corrupt the system cache, which is kept in the cache partition. To ensure that the system cache is good, try clearing the cache partition and see how it goes.

To wipe the cache partition on your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Samsung Messages keeps crashing fix #8: Observe app while on Safe Mode

Another common cause of Android problems is bad third party app. If Samsung Messages keeps crashing after you installed a new app, that app may be bad. Try to delete it and see if fixes the problem. Poorly coded apps may sometimes prevent texts from working on Android.  If you can’t remember the app you installed, or if you have no idea which of your apps is to blame, try to restart to safe mode. In this small all third party apps won’t be allowed to run. So, if texting works on safe mode only, that means that the problem is coming from one of the apps. Here’s how to restart your device to Safe Mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 is still problematic, repeat steps 1-4.

Samsung Messages keeps crashing fix #9: Factory reset 

The final troubleshooting step that you can do is factory reset. If the problem is a product of a software bug, this will likely help. Factory reset will return software settings to their defaults, which are usually bug-free. Below are the two ways to factory reset your Galaxy S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.