How To Fix The Oppo A7X Facebook Keeps Crashing Issue

The #Oppo #A7X is a mid-range Android smartphone model which was first released in September 2018. It has a solid build quality with a 6.3 inch IPS LCD display having a resolution of 1080 x 2340 pixels and is protected by Corning Gorilla Glass 5. At the back is a dual camera system while the front part houses the 16Mp selfie camera. Under the hood is a Mediatek MT6771 Helio P60 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Oppo A7X Facebook keeps crashing issue.

If you own an Oppo A7X or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix The Oppo A7X Facebook Keeps Crashing Issue

Its best to make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will reduce the possibility of the problem being caused by an outdated software version.

The most likely reason as to why the Facebook app keeps on crashing on your phone is because of a software glitch. This is why we will be concentrating our troubleshooting efforts on the software of your phone.

Perform a soft reset

There’s a chance that the problem is caused by a corrupted temporary data. If this is the case then a soft reset will work since it will refresh your phone software. You can perform this task by simply restarting the device.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the Oppo A7X Facebook keeps crashing issue still occurs.

Clear the cache and data of the Facebook app

The Facebook app usually stores the most commonly used data for easy access and to speed up its operation. There’s a possibility that this cached data can become corrupted which in turn can cause the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.

  • Open the Settings.
  • Tap on the Application Manager then go to the Apps list.
  • Tap on the Facebook App
  • Tap on Storage.
  • Tap on Clear Cache and Clear Data

Check if the Oppo A7X Facebook keeps crashing issue still occurs.

Install the latest version of the Facebook app

If clearing the cache and data of the app fails to work then you should just uninstall the Facebook app from your phone. Once this is done download the latest version of the app from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now. Take note that this will only work if the Facebook app is not pre-installed in your device.

To uninstall the Facebook app

  • On the Home screen, tap Play Store
  • Tap the menu icon in the Google Play search box
  • Tap My apps & games
  • Tap the Facebook app then tap Uninstall
  • Tap OK to confirm you want to delete the app
  • The app will now be removed from your phone.

Once the app has been uninstalled open the Google Play Store again then search for Facebook and install it in your phone.

Check if the issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
  • Press the Volume Down and Power keys for a few moments.
  • Release all buttons when the OPPO logo appears.
  • Select language.
  • Select Wipe Cache Partition.
  • Tap ok
  • Reboot the phone.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the Oppo A7X Facebook keeps crashing issue then I recommend that you perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
  • Press the Volume Down and Power keys for a few moments.
  • Release all buttons when the OPPO logo appears.
  • Select language.
  • Select  Wipe data and Wipe data (Keep SMS, Contacts and Photos).
  • Tap ok
  • Reboot the phone.

Setup the phone then install only the Facebook app. Check if the issue still occurs. If it does then you should contact the Facebook support team for further assistance. You can also try using a different third party app that allows you to access your Facebook account or you can use the phone browser to visit the Facebook website

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