The #Samsung #Galaxy #S9 is one of the latest flagship phone model that the South Korean company has released this year. This phone sports a 5.8 inch Super AMOLED display and uses the latest Snapdragon 845 processor in tandem with 4 GB of RAM allowing for the device to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 charging stopped phone temperature is too low error.
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How To Fix Samsung Galaxy S9 Charging Stopped Phone Temperature Is Too Low Error
Problem: I replaced the screen on my Samsung S9 and now when i try to charge battery it says Charging stopped your phones temperature is to low charging will continue when the temp returns to normal i have checked all connections cleaned with alcohol on all connections and still get this error i have replaced numerous screens from the Samsung S2 up to the Samsung S7 and have never had a problem until this Samsung Galaxy S9 i am using the same charger that i have always used and use it on my Note 9 and charges that fine i have also tried a different charger any help will be greatly appreciated.
Solution: Before performing any troubleshooting steps it is best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it in your phone.
There are several factors that can cause this particular problem. The main reason behind this is that the sensor is detecting that the temperature of the phone is too low. If you are not in an environment where the temperature is freezing the this could be a phone related problem in which case you should perform the troubleshooting steps listed below.
Clean the charging port of the phone
If the charging port of the phone has dirt or debris in it then this could cause charging problems. It is recommended that you clean the charging port using a can of compressed air. This should remove any particles stuck in the port.
Try using a different charging cord and wall charger
To eliminate the possibility of the charger causing this problem it is best to use a different charging cord and wall charger to charge the phone.
Check if the problem is caused by water damage
If the phone has been in contact with water then this might damage certain components inside the phone. You an check if the liquid damage indicator ( LDI) of the phone has been tripped which will usually indicate if water has entered the device.
- Remove the SIM/SD card tray from the device.
- This device comes with a Universal LDI. View the images to read the label.
- White LDI indicates no liquid damage while red indicated the phone has suffered from water damage. If it is red then you will need to have this fixed at a service center.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the problem does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In case the above steps fails to fix the problem then it’s very likely that the charger port flex got damaged during the screen replacement process. Try replacing this with a new one and see if this fixes the problem.
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