How to fix Play Store not working on Huawei P30 Pro | Play Store keeps crashing

Hello Android fans! In this troubleshooting episode, we’ll show you how to fix Play Store not working issue on Huawei P30 Pro. Find out the solutions that you can try below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Play Store not working on Huawei P30 Pro | Play Store keeps crashing

Are you having trouble with Google Play Store app? In this troubleshooting guide, we’ll show you how to fix if Play Store is not working, if it keeps crashing, or if it keeps showing error codes.

Play Store not working solution #1: Find online solutions

Play Store issues can come in form of errors. If you are getting a specific error code when trying to load the Google Play Store app, you must take note of the code and do a quick Google search about it. Make sure that you type in the exact wording of the error or error code. If you’re lucky and the issue is known, you may find an effective solution online.

Play Store not working solution #2: Restart Play Store app

One of the best ways to fix most Play Store errors is to force quit it. From time to time, apps may encounter bugs that can make them freeze or unresponsive. This can force Android to reboot them as indicated by frequent crashing. To see if a simple app restart will help, follow these steps:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Play Store app.
  5. Then tap Force Stop

Play Store not working solution #3: Update Play Store

By default, your Huawei P30 Pro is designed to automatically install updates for both its OS and apps. This includes the Google Play Store as well. Make sure that all apps are updated and try to install an update for the Operating System as well.

Play Store not working solution #4: Clear Play Store cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select Instagram app.
  5. Tap Clear Cache.
  6. Check for the problem.

Play Store not working solution #5: Delete data of Play Store app

Should nothing happen after clearing an app’s cache and your Huawei P30 Play Store still stops working, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Play Store app.
  5. Tap Clear Data.
  6. Check for the problem.

Play Store not working solution #6: Perform soft reset

Rebooting your device should be the next move if none of the suggestions above has not helped so far. This will refresh the system and potentially get rid of the bug as well. Restarting a device can sometimes do wonders. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.

If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.

Play Store not working solution #7: Clear cache partition

If If Play Store app stopped working after installing an update or an app, it’s possible that the problem might be caused by a bad system cache. This cache is necessary and used by Android to load apps quickly. Try to refresh the system cache with these steps and see how it goes:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Play Store not working solution #8: Log out of Google account

If Play Store app is still not working at this point, try to log your Google account out from the device. Afterwards, sign to your Google account again before launching Play Store app. This is usually useful in many Google-related issues in the past. Hopefully this works on your Huawei P30 Pro too.

Play Store not working solution #9: Reset network settings

At times, an incorrect network setting may also cause problems. Bad network configuration may occur for a lot of reasons. Sometimes, an app or update may result to new network settings. To reset all network settings, follow these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Play Store not working solution #10: Check for bad apps

Sometimes, a bad app may interfere with Android or with other apps. If Play Store is still not working at this time after installing a particular app, delete that app and see if it fixes the problem. If you can’t figure out the app, restart the phone to safe mode In safe mode, no third party app should be able to run. So, if Play Store works on safe mode, you can bet a bad third party app is to blame. Here’s how to boot it to safe mode:

  1. Power off the device.
  2. Power it back on.
  3. Once you see the Huawei animation on the screen press and hold Volume Down button.
  4. You can see safe mode at the bottom left corner once the device finishes booting.
  5. Now that the device has started on safe mode, charge it and see if there’s a difference.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Huawei P30 is still problematic, repeat steps 1-4.

Play Store not working solution #11: Factory reset

Your final move is to factory reset your device. This is usually effective when dealing with problems caused by a software or app bug. Be sure to create a backup of your personal data before doing a factory reset to avoid losing them.

There are two methods to perform a factory reset on your Huawei P30. You want to do the first one first if there’s no problem going under Settings menu.

Method 1: Hard reset on Huawei P30 via Settings

Wiping your phone with factory reset will automatically erase information from your device’s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you don’t want to lose irreplaceable data, make sure to create a backup ahead of time.

There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei P30  and you are able to access your device’s settings menu, then this first method is for you. It’s easier to do compared to the second one below so this is a go-to method for you.

To perform a Hard reset on Huawei P30 via Settings:

  1. Create a backup of your personal data.
  2. Turn on the device.
  3. Tap Settings.
  4. Tap System.
  5. Choose Reset.
  6. Tap Reset all settings.
  7. Tap Reset all settings.
  8. Confirm the action by tapping on Reset all settings.
  9. Wait for factory reset to finish.

Method 2: Hard reset on Huawei P30 via Recovery Mode

This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei P30 via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.

To perform a Hard reset on Huawei P30 via Recovery Mode:

  1. Create a backup of your personal data.
  2. Turn off the mobile by pressing the Power key for a few moments.
  3. Press and hold Volume Up and Power buttons for a couple of seconds.
  4. When Recovery Mode appears let go of all keys​​​​​​.
  5. Now choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
  6. Confirm the operation by typing in “yes” and select “wipe data/factory reset”.
  7. When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset”.
  8. Finally choose “reboot system now” by using the Power key.

 


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