How to fix Google Maps not working on Galaxy Tab S5e

Google Maps, just like other Google apps, is generally stable with minimum bugs. However, it’s also not totally bug-free. If your Google Maps is not working on your Galaxy Tab S5e, find out the troubleshooting steps that you can do to fix it.

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How to fix Google Maps not working on Galaxy Tab S5e

If Google Maps is not working on your Galaxy Tab S5e, that’s likely caused by an app bug or an unknown software glitch. Follow the suggestions below on how to deal with the problem.

Google Maps not working solution #1: Check for online solutions

Are you getting an error code or message when trying to load Google Maps? If yes, be sure to take note of the exact message and use Google to search for online solutions. If the error is a known one, you may be able to find a workaround or fix.

Google Maps not working solution #2: Refresh Google Maps app

The Android version of Google Maps is relatively stable for a very long time now but it still can encounter bugs from time to time. That’s because there are a lot of possible points of failure in Android all the time. Sometimes, temporary glitch may develop in an app after an update or any coding changes in the operating system. Such bugs may go away when an app is refreshed though. To check if the problem is temporary, follow these steps to restart Google Maps.

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Google Maps not working solution #3: Clear Google Maps cache

Should restarting the app won’t work, the next troubleshooting step is to clear the cache.

Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Maps app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Google Maps not working solution #4: Update Google Maps

All popular Google apps, including Maps, receive regular updates to keep them as bug-free as possible. As far as our experience with Google Maps is concerned, the app has generally been stable and working most of the time. As your first troubleshooting step, you want to make sure that Google Maps is as up-to-date as possible. If you’ve been putting app updates via Play Store on hold for some reason, now is the time to allow them. Open Google Play Store again and ensure that Maps and the rest of your apps are updated.

Google Maps not working solution #5: Reset or reinstall Google Maps

If Google Maps is still not working at this point, you can then go ahead and clear the data. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Maps app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart the device and check for the problem.

If Google Maps is not part of the pre-installed apps, we suggest that you delete it from the system instead. Afterwards, simply reinstall it and see how it goes. Here are the steps on how to uninstall an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Google Maps not working solution #6: Reset network settings

In some cases with older Samsung Galaxy device, Google Maps issues were fixed by simply resetting network settings. Make sure to try this to see if it helps.

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network Settings.
  5. Tap RESET SETTINGS button.

The steps above will reset wifi, mobile data, and bluetooth settings. This means that you’ll have to enter wifi passwords, re-pair Bluetooth devices, or re-enter VPN credentials again.

Google Maps not working solution #7: Log out of your Google account

Logging out of Google account can sometimes fix Google-related issues. Try to delete your Google account and see if that helps.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Afterwards, sign back in to your Google account and find out if it works.

Google Maps not working solution #8: Clear data of Google Services Framework

In some cases, Google apps may become buggy due to problems with Google Services Framework. Try to delete this app’s data to return it to its defaults and see if it will fix the problem.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Maps app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

Google Maps not working solution #9: Clear cache partition

In order to load apps quickly, Android uses a set of temporary files called system cache. Sometimes, this cache may become corrupted or outdated resulting to performance problems or bugs. To see if you have a bad cache problem, try to delete the system cache with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clearing the cache partition can be done safely and it won’t result to loss of your personal data. There’s no need to worry about losing your important data at this time.

Google Maps not working solution #10: Check for bad app

If Google Maps is still not working, try to check if it’s being caused by a third party app. You can do that by booting the device to safe mode. This suggestion won’t work though if Google Maps is not part of preinstalled apps. If you added separately after setting up the phone, just skip this suggestion.

Below are the steps to boot your Galaxy Tab S5e to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check if Google Maps work. If it does, then that means a third party app is to blame.

If you’ve confirmed that there’s a bad app in the system, the next thing to do is delete the most recent app you installed. If you can’t remember which app was installed recently, or if uninstalling it won’t work, use the process of elimination to identify it. This is how it’s done:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Tab S5e is still problematic, repeat steps 1-4.

Google Maps not working solution #11: Factory reset

The final troubleshooting step that you can do on your device is to wipe it with factory reset.  Make sure to back your personal data up before you do it:

For reference, here are the two ways to factory reset your device:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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