How to fix Galaxy Tab S5e Youtube keeps crashing | troubleshoot Youtube has stopped

Youtube is one of the most stable apps in Android. However, sometimes users may encounter a problem with the app or with Google servers. If you’re having a problem and your Galaxy Tab S5e Youtube keeps crashing, you must follow a set of troubleshooting steps to fix it. Find out what you can do below.

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How to fix Galaxy Tab S5e Youtube keeps crashing | troubleshoot Youtube has stopped

If you have Galaxy Tab S5e Youtube keeps crashing issue and you’re wondering how to troubleshoot it, learn what to do by following this guide.

Tab S5e Youtube keeps crashing solution #1: Check for online solution

Youtube may encounter server issues from time to time. Such occurrences are rare though but they are not unheard of. Server problems usually go away on their own so what you want to do first is to check the internet. Do a quick Google search about “Youtube issues” and see if there’s on-going service outage. If the search turns up a current problem with Youtube, the second thing that you need to do then is to find out if there’s a stated workaround provided by Google. Otherwise, simply wait it out until the problem goes away.

Tab S5e Youtube keeps crashing solution #2: Update Youtube app

Whether you encounter problems or not, it’s always recommended that you keep your apps, including Youtube updated. If the problem is recent, make sure that you update Youtube app as soon as possible. Open the Google Play Store app and update Youtube from there.

Tab S5e Youtube keeps crashing solution #3: Force quit Youtube app

Some bugs can develop if a system is left to run for a long time. Try to force quit the app and see if that will help. There are two ways to do this.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Tab S5e Youtube keeps crashing solution #4: Restart device

Minor problems caused by temporary bugs usually go away after restarting a device. If you haven’t tried it yet be sure to do so.

In restarting, we suggest that you simulate the effects of a “battery pull” rather than do a usual restart. This will ensure that the device is refreshed and its RAM cleared. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your A50 using this method at least once a week to lessen the chances of bugs.

For some Galaxy Tab S5e, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Tab S5e Youtube keeps crashing solution #5: Check internet speed

The faster your internet connection is, the better Youtube performs. By default, Youtube app should adjust its performance depending on the speed of your internet connection. So, one of the first things that you want to do in this case is to ensure that internet connection speed is not the issue. If you are not sure whether or not that’s the case, you can run a speed test on your phone using any speed test sites or apps. If you don’t want to install anything, simply pull up your web browser and go to speedtest.net. In order to load decent Youtube videos without much buffering, your internet connection speed should be at least 3Mbps. If the connection is slower than that, it can be the reason why Youtube videos won’t play. If you’re on wifi, try using another wifi with a faster connection speed. If you rely on mobile data, talk to your carrier for steps to improve internet performance on your device. You may need to buy faster mobile data subscription.

Tab S5e Youtube keeps crashing solution #6: Delete Youtube app cache

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button.
  10. Restart the device and check for the problem.

Tab S5e Youtube keeps crashing solution #7: Reset or reinstall Youtube app

If nothing happens after you’ve cleared the cache of the Youtube app, a good follow up step is to reset it. This is done by deleting the app’s data. Here’s how it’s done:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

If your Youtube app is not pre-installed (comes with the operating system), you can also try to re-install it instead of clearing its data. Deleting and reinstalling a problem app can sometimes be an effective way to fix problems. If you haven’t tried it yet, make sure that you delete and reinstall Youtube app. If possible, try not to update Youtube and see what happens.

If Youtube keeps crashing after you installed an update for it though, it’s a good idea to also delete its update. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

Tab S5e Youtube keeps crashing solution #8: Clear cache partition

In order to load apps quickly, Android stores frequently used items like website links, images, videos, ads, among others in a part in internal storage called cache partition. Sometimes, these items collectively called system cache may get outdated or corrupted causing performance problems or bugs. To ensure that you phone runs efficiently and the cache in top shape, you want to regularly clear the cache partition (about once every few months). When dealing with any app issue, this can also be one of the troubleshooting steps. To check if Tab S5e Youtube keeps crashing issue is being caused by a bad system cache, here’s how to do it

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Tab S5e Youtube keeps crashing solution #9: Reset network settings

Sometimes, apps that require internet connection to work may encounter problems when a device’s network settings is not set up correctly. To ensure that your Galaxy Tab S5e has the correct network settings, you can reset the network settings with these steps:

  1. On the Home screen, tap Apps icon.
  2. Open Settings app.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Reset network settings.
  6. Tap Reset settings to confirm.

Tab S5e Youtube keeps crashing solution #10: Check for rogue apps

Some third party apps may cause problems with other apps or with Android. To check if that’s the case, try to restart the phone to safe mode. This can only work though if your Youtube app came with the Operating System (pre-installed). If you added the app after setting your Galaxy Tab S5e, then simply skip this suggestion.

Follow these steps to put your Tab S5e to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Once on safe mode, try to charge the phone for at least 30 minutes and see what happens.

Remember, this troubleshooting step only covers third party apps. All preinstalled apps will continue to run on safe mode. If Youtube works normally and won’t crash on regular mode, you must narrow down the suspect apps using elimination method. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Tab S5e is still problematic, repeat steps 1-4.

Tab S5e Youtube keeps crashing solution #11: Factory reset

The last troubleshooting step that you can perform on your device, if none of the solutions above work, is factory reset. You must only do this if you think that the reason for the problem may be an unknown software bug. As mentioned above, Youtube issues usually go away on their own. So, try to wait for a few days before doing this drastic solution. Be sure to do this solution after you create a backup of your personal data.

Below are the two ways to factory reset your Tab S5e:

Method 1: How to hard reset on Samsung Galaxy Tab S5e via Settings Menu

This is the easiest way to wipe your Galaxy Tab S5e. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Tab S5e using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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