How to fix Galaxy S10 Samsung Pay popup | Samsung Pay popup keeps showing up

Some Galaxy S10 users have reportedly encountered an annoying issue about Samsung Pay popup on their device. If you are looking for solutions to solve the issue on your own Galaxy S10, follow our solutions below.

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How to fix Galaxy S10 Samsung Pay popup | Samsung Pay popup keeps showing up

If Samsung Pay popup keeps on showing up on your Galaxy S10, here are the things that you should do to fix it:

Samsung Pay popup fix #1: Check for system updates

If you keep on getting Samsung Pay popup, the first troubleshooting step that you must do is ensure that all apps, including Samsung Pay, are updated. Most Samsung-related bugs are fixed by updates and your Samsung Pay issue is no exception. If you downloaded Samsung Pay via the Play Store, then you can update it like you would with any other app. If your Samsung Pay app came with the original software, try to update it via its own settings menu or via Galaxy Store.

Once you’ve updated all apps, you also want to ensure that Android OS is also up-to-date. To do that, just open Settings app and go to Software update.

Related reading: How to fix Galaxy S10 won’t install update for Galaxy Store | Galaxy Store won’t update

Samsung Pay popup fix #2: Refresh the app

Sometimes, app problems may occur if a system or app has been left running for a long time. It’s recommended that you close all running apps from time to time to lessen the chances of bugs from developing. To see if your Galaxy S10 Samsung Pay popup issue is caused by a minor bug, you can force quit the app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Instagram app.
  6. Tap Force Stop.

Samsung Pay popup fix #3: Perform soft reset

Sometimes, bugs may develop if a device is left running for a long time. To refresh the system and get rid of temporary bugs, try to simulate the effects of a “battery pull” procedure and see how it goes. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Samsung Pay popup fix #4: Clear Samsung Pay cache

At times, an app’s cache may affect performance and cause problems. To ensure that the cache of the Samsung Pay app is in top shape, try clearing it and see what happens.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Samsung Pay app.
  6. Tap Storage.
  7. Tap Clear cache button.
  8. Restart the device and check for the problem.

Samsung Pay popup fix #5: Reset app data or reinstall

A follow up to the previous step is clearing an app’s data. If nothing happens after clearing the temporary cache of Samsung Pay, make sure to follow it up by clearing its data.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Samsung Pay app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

If Samsung Pay did not come with the original software and you added it yourself, we suggest that you try to reinstall it instead. Below are the steps to delete or uninstall an app

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

In some cases, new updates may cause problems instead of fixing them. Try to uninstall the latest update for Samsung Pay to see if it helps. Here’s how:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

Samsung Pay popup fix #6: Delete Samsung account

At other times, bugs on Samsung default apps such as Samsung Pay are fixed by doing a simple action: logging out Samsung account, then signing back in. If you haven’t tried this yet, make sure to do if resetting the Samsung Pay app did not work. To log out of your Samsung account:

  1. Open Settings app.
  2. Tap Accounts and backup.
  3. Tap Accounts.
  4. Select Samsung account.
  5. Tap More settings icon (three dots).
  6. Tap Remove account.
  7. Tap Remove to confirm.
  8. Once you’ve removed the account, restart the phone before adding it again.

Samsung Pay popup fix #7: Reset network settings

Apps that require internet connection to work may sometimes become buggy if the device has incorrect network configuration. Try to reset the network settings and see if this works:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Samsung Pay popup fix #8: Clear cache partition

If Samsung Pay popup occurred  after an update, it’s possible that there might be a problem with the system cache. This is a set of temporary files used by Android to load apps quickly. If this cache gets corrupted or outdated, a device may suddenly lag, freeze, or show signs of slow performance. At other times, uncommon glitches may occur as well as overall performance of the system may also be affected. To ensure that your S10 has good system cache, we suggest that you clear it once every few months. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Samsung Pay popup fix #9: Use Samsung Pay on Safe Mode

Bad third party apps may sometimes interfere with Android and cause problems. If you recently installed an app before noticing the Samsung Pay popup issue, delete that app and see what happens. If the issue won’t return after that app is gone, then that may fix it. If you suspect that there may another app causing the problem, you can run the device to safe mode instead. Safe mode won’t allow third party apps to run and only preinstalled (those that originally came with the software) can work. So, your issue won’t happen on safe mode, that’s clear indication of a bad app in the system. To boot the device to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Open Samsung Pay and check for the problem.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Samsung Pay popup fix #10: Factory reset

You will need to try factory reset if the problem has not gone away at this point. The most likely reason for it is software-related so factory reset might fix it. Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. All you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Samsung Pay popup fix #11: Report bug to Samsung

It’s unlikely that you won’t be able to fix Samsung Pay popup issue on your own. But in the rare case that you can’t, consider getting help from Samsung, especially if you need it for everyday use. We suggest that you visit your local Samsung store for this one so they can report it to the proper department. You can also try to use the app’s help menu under its settings to report the bug. 

 


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